Your asset security is our priority
Partnered with the world's
leading institutions
CHESS-sponsored broker
Moomoo is a CHESS-sponsored broker and gives you the choice to hold Australian shares under a personal HIN. This allows you to own shares directly under your own name, not your broker's.
Your funds are safeguarded
Moomoo Australia's clients funds are held in designated client money trust accounts held with CBA, HSBC and MUFG which are fully segregated from moomoo's own funds. You can withdraw or deposit at any time.
Member of SIPC
Moomoo Financial Inc. is a member of Securities Investor Protection Corporation (SIPC). This protects moomoo users for up to $500,000 worth of US securities, and an additional $250,000 for cash holdings.
Nasdaq-listed company
Our parent company is Nasdaq-listed (NASDAQ: FUTU), backed by Tencent, and is financially secure with a market capitalisation of more than U$9 billion.
We've got you covered every step of the way
Your data is protected
Our customer's security and privacy is protected, with all confidential and personal data stored in an AWS Cloud within Australia.
Account & device security
Your account and assets are safeguarded with Two-Factor Authentication when logging onto a new device. You can also keep track of all login times and corresponding device information in your login history.
Quality execution on every trade
We can ensure consistent platform stability, with a platform uptime of 99.9862%. Alongside reliable 24/5 pre and post market US trading protected from system failures.
Trade with all your questions answered
We support you with a 24-hour weekday service from real people with real answers.
Locally based offline support
We offer offline services with our dedicated team at our local office, located at Suite 17.01, Level 17, 570 George Street, Sydney NSW 2000. In addition, our ground support team regularly host events across Sydney and Melbourne, and would love to meet you face to face for any enquiries.
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Industry leading development team
We boast a team of over 2,000 R&D personnel, constituting 65% of our workforce. With a complete technical cycle from pre-research to post-production, we've secured 272 patents for both invention and design. We're committed to improving our technological capabilities to support your experience.
545 system improvements, from you!
We have launched an Andon system to collect user feedback on our products to continuously improve their functionality. Since the implementation of this system, we have received 3,447 Andon cases, initiated 1,673 research and development projects, and successfully deployed 545 features and improvements.
4.7
4.5
Your feedback fuels our innovation
Trusted by 21 million users worldwide
FAQS
Is moomoo regulated?
Yes, moomoo AU is an ASIC-regulated (AFSL no. 224663) broker and the group of companies hold 52 global licences in major financial markets.
Is my money safe on moomoo?
Yes，moomoo AU's client funds are held by HSBC Bank Australia in a designated client money trust account and are fully segregated from moomoo's own funds. This protects client funds in the unlikely event that moomoo gets liquidated.
Is my data safe on moomoo?
Moomoo AU is committed to ensuring the security of your data. All personal information provided by you, as well as transaction and activity records, are securely stored in the local cloud server in Australia. Rest assured, we uphold strict confidentiality standards and your data will not be disclosed to any third parties.
Moomoo's fraud prevention
Report suspicious activities by navigating to 'Me > Fraud Prevention > Report Fraud'. This feature is accessible for both community members and non-members. We urge you to report any unauthorised communications, such as calls or messages impersonating moomoo or falsely offering stock recommendations on our behalf.
How to identify moomoo's official accounts and verified staff members?
Our official moomoo accounts are managed directly by our website team. If you have any doubts about an account's authenticity, there are ways to verify and report it:
Look for the Verification Badge: Our official accounts are marked with a verification badge.
Report Suspicious Activity: If you suspect any account of fraudulent behaviour, you can report it through the "Report" option on the account's homepage or via the "Fraud Prevention" feature in the app.How to report suspicious activity?
WhatsApp: Open chat, tap More > Report. Optionally block user and delete messages. Can also report by long-pressing a message.
Facebook: Visit the profile, click More > Find support or report. Choose option based on Community Standards violation.
Viber: Open community, tap 3 dots > Report Community. Select reason.
LINE: In chat, tap Settings > Report. Choose reason. Can also report spam messages.
For more details, visit their respective help center.