English messages from FUTU and MooMoo
I receive text alerts and emails in Chinese. I cant read them and hope they arent important.
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US stock investor, mainly interested in Chinese investments.
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Moomoo Lily : Hello,Graybush,have you ever change settings into both Chinese and English here?If so, you could turn down the Chinese button and relog in again. If you still have such trouble, please let us know, and we'll check with our colleague![[undefined]](https://static.moomoo.com/nnq/emoji/static/image/default/default-black.png?imageMogr2/thumbnail/36x36 "undefined")
Moomoo Lily : Hello,Greybush,have you ever change settings into both Chinese and English here.?If so, you could turn down the Chinese button and relog in again. If you still have such trouble, please let us know, and we'll check with our colleague![[undefined]](https://static.moomoo.com/nnq/emoji/static/image/default/default-black.png?imageMogr2/thumbnail/36x36 "undefined")
Moomoo Lily : Hello,Greybush,have you ever change settings into both Chinese and English here.?If so, you could turn down the Chinese button and relog in again. If you still have such trouble, please let us know, and we'll check with our colleague![[undefined]](https://static.moomoo.com/nnq/emoji/static/image/default/default-black.png?imageMogr2/thumbnail/36x36 "undefined")
Graybush Capital OP Moomoo Lily : Thank you. I am set to English, but still receive emails and texts in Chinese. The app is mostly in English.
Graybush Capital OP Moomoo Lily : Thanks. All settings were and are for English. I get emails and texts, but have no idea what they say.
Graybush Capital OP Graybush Capital OP : Hope I didn't just want my personal information or security on those pictures
Please remove is there is any sensitive information.
Moomoo Recap US Graybush Capital OP : Dear Graybush, sorry for this trouble. I guess it was caused because you use the same ID to log in futubull(CN version) and moomoo. We will refer your feedback to our engineers.![[undefined]](https://static.moomoo.com/nnq/emoji/static/image/default/default-black.png?imageMogr2/thumbnail/36x36 "undefined")
Moomoo Recap US Graybush Capital OP : According to engineers’ feedback, we will fix this problem soon to meet the needs of international users.![[undefined]](https://static.moomoo.com/nnq/emoji/static/image/default/default-black.png?imageMogr2/thumbnail/36x36 "undefined")
It could be expected under normal circumstances, we will provide relevant emails or messages, news etc. based on the user’s language.
Thanks for your understanding and feedbacks.
Graybush Capital OP Moomoo Recap US : Thank you! You guys are great!
JKFund Graybush Capital OP : The sms message said someone logged in to your moomoo account using a new device.
The below image was an email with your daily statement attached to it. The statement is a password protected pdf. The password is the last 4 digits of your registered ID number. For example if your ID is A123456(X) then the password to open the PDF is 456X.
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