FAQ: How do I contact customer service?
1) Email:
US: cs@us.moomoo.com
Singapore: clientservice@sg.moomoo.com
Australia: support@au.moomoo.com
Canada: support@ca.moomoo.com
Malaysia: support@my.moomoo.com
2) Live chat messaging:
Go to Me > Customer Service > Online Inquiry or click here. Type a description of your problem and you will be provided with automated suggestions. No agent has read your message at this point. If you want to reach a live agent, type agent ( “agent” with inverted commas for moomoo Malaysia accounts) and enter. Repeat this step. If you don’t see the Me tab at the bottom, tap < at the top until you see it. If you simply leave a message in the box below, that is just leaving a comment under this post. You will not reach customer service.
3) Hotline:
For those in Singapore, moomoo also operates a 24h hotline on trading days. The hotline is available from 9.30am to 9.30pm on non-trading days.
For those in the US, the hotline is available on trading days (Mon-Fri) from 8.30am EST to 4.30pm EST:
+1 888 721 0610 (English)
+1 888 721 0660 (Chinese)
For those in Australia,
For those in Canada,
For those in Malaysia,
Kindly take note I’m not a staff of Moomoo. I wrote this to help fellow Moomoo users. Pls click 👍 if it has helped you.
Check out my post Tips for New Joiners
Check out my post Tips for New Joiners
Disclaimer: Community is offered by Moomoo Technologies Inc. and is for educational purposes only.
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70174645 : I'm trying to invest with the money I have in the account in I do not know how it's hard for me to read this fine print I'm ignorant on using this app and sure it's easy I just need some guidance
ginger bread man1991 : Hi I’m New at this
ginger bread man1991 : I’ve been in my 401 for 32 years I can help you with this smile
ginger bread man1991 : Just click on the head phone an type anything and press send
ginger bread man1991 70174645 : Just click on head phones and send a message and you should be good
ginger bread man1991 ginger bread man1991 : I can help you if you want
Prince Rana Prince Rana : hello
Prince Rana Prince Rana : hi All guys
五發 : I have deposited some amount in SGD account
I would like to buy a US stock but it said insufficient fund.
Dadacai OP 五發 : https://www.moomoo.com/en-sg/community/feed/106193098113030?lang_code=2
FloresAbel : Not easy to understand this application
Mujahid Mehmood Prince Rana Prince Rana : how are you
五發 Dadacai OP : thanks . done
Thom scott3 70174645 : you put in on your vacation got your account right now go to the investment part which is the stocks and you choose a stock in at the bottom it'll say buy or sell and depending on how much you want and how much you have is it should have asked you if you I wanted to pay now or later if you had a credit card or whatever I'm which one that's going to do good that's a no sometimes you win it's just like being at a casino you know we have your stuff you're just so and you should have a portfolio of your stuff stocks that you already have what if you already have stocks all you have to do is put your email in and then go look up my stocks but if you don't have any stocks yet then yeah you do is typing what stocks if you know stocks like i v m how about Toys R Us and stuff like that you can literally put them up at the top where it has the magnifying glass in Piqua stocks you want you don't have to necessarily go along with the crowd you know sometimes that's a good thing she is more more people know about the certain stock or if you follow one person because you know you know sometimes they do get a good start then yeah otherwise I wouldn't really take just one person's word for it I do my own research on the stock and then make my decision call 1 800 not necessarily your going to be a millionaire overnight but nine times out of 10 if all of a sudden the stock goes up just a little bit you still would made a little bit of money and there's no bad stuff I mean I always tell people to go for stuff that nobody's going for I mean you never know
Thom scott3 : I'm not an investment analyst or whatever I have a feeling about one of those gut feelings
70787162 ginger bread man1991 : well yeah not get accounts $ $AMZN.US$ $ so missed codes fews times try again number code is
102656806 : If one of my stocks bought on Moomoo has a rights issue, would I be able to accept the rights and pay for them on Moomoo?
WINNOW : Go to Me->Messages->customer service-> type “speak to an agent”
Dadacai OP 102656806 : Moomoo will notify you by email with instructions on what to do. You have to reply to the email.
102515032 : Good
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