Account Info
Log Out
English
Back
Log in to access Online Inquiry
Back to the Top
Ask & Help
Views 444K Contents 2680

FAQ: How do I contact customer service?

1) Email:
US: cs@us.moomoo.com
Singapore: clientservice@sg.moomoo.com
Australia: support@au.moomoo.com
Canada: support@ca.moomoo.com
Malaysia: support@my.moomoo.com
FAQ: How do I contact customer service?

2) Live chat messaging:

Go to Me > Customer Service > Online Inquiry or click here. Type a description of your problem and you will be provided with automated suggestions. No agent has read your message at this point. If you want to reach a live agent, type agent ( “agent” with inverted commas for moomoo Malaysia accounts) and enter. Repeat this step. If you don’t see the Me tab at the bottom, tap < at the top until you see it. If you simply leave a message in the box below, that is just leaving a comment under this post. You will not reach customer service.
FAQ: How do I contact customer service?
FAQ: How do I contact customer service?

3) Hotline:

For those in Singapore, moomoo also operates a 24h hotline on trading days. The hotline is available from 9.30am to 9.30pm on non-trading days.
FAQ: How do I contact customer service?

For those in the US, the hotline is available on trading days (Mon-Fri) from 8.30am EST to 4.30pm EST:
+1 888 721 0610 (English)
+1 888 721 0660 (Chinese)
For those in Australia,
1300 086 668
+61 2 7229 5636 (from overseas)
Trading days: 24 hours
Non-trading days: 9:30 - 21:30 AET
For those in Canada,
1-888-436-0085 (Toll Free)
416-849-0915
Trading days: 8:30 - 16:30 ET
For those in Malaysia,
+603 9212 0708
Working Days: 24 Hours
Weekends & Public Holidays: 9:30-21:30 MYT
Kindly take note I’m not a staff of Moomoo. I wrote this to help fellow Moomoo users. Pls click 👍 if it has helped you.

Check out my post Tips for New Joiners
Disclaimer: Community is offered by Moomoo Technologies Inc. and is for educational purposes only. Read more
4
2
6
28
253
1
+0
714
Translate
Report
236K Views
Comment
Sign in to post a comment

View more comments...

avatar
Dadacai
Mentor Moo
30KFollowers
899Following
22KVisitors
Follow