FAQ: How do I contact customer service?
1) Email:
US: cs@us.moomoo.com
Singapore: clientservice@sg.moomoo.com
Australia: support@au.moomoo.com
Canada: support@ca.moomoo.com
Malaysia: support@my.moomoo.com
2) Live chat messaging:
Go to Me > Customer Service > Online Inquiry or click here. Type a description of your problem and you will be provided with automated suggestions. No agent has read your message at this point. If you want to reach a live agent, type agent ( “agent” with inverted commas for moomoo Malaysia accounts) and enter. Repeat this step. If you don’t see the Me tab at the bottom, tap < at the top until you see it. If you simply leave a message in the box below, that is just leaving a comment under this post. You will not reach customer service.
3) Hotline:
For those in Singapore, moomoo also operates a 24h hotline on trading days. The hotline is available from 9.30am to 9.30pm on non-trading days.
For those in the US, the hotline is available on trading days (Mon-Fri) from 8.30am EST to 4.30pm EST:
+1 888 721 0610 (English)
+1 888 721 0660 (Chinese)
For those in Australia,
For those in Canada,
For those in Malaysia,
Kindly take note I’m not a staff of Moomoo. I wrote this to help fellow Moomoo users. Pls click 👍 if it has helped you.
Check out my post Tips for New Joiners
Check out my post Tips for New Joiners
Disclaimer: Community is offered by Moomoo Technologies Inc. and is for educational purposes only.
Read more
Comment
Sign in to post a comment
70174645 : I'm trying to invest with the money I have in the account in I do not know how it's hard for me to read this fine print I'm ignorant on using this app and sure it's easy I just need some guidance
ginger bread man1991 : Hi I’m New at this
ginger bread man1991 : I’ve been in my 401 for 32 years I can help you with this smile
ginger bread man1991 : Just click on the head phone an type anything and press send
ginger bread man1991 70174645 : Just click on head phones and send a message and you should be good
ginger bread man1991 ginger bread man1991 : I can help you if you want
Prince Rana Prince Rana : hello
Prince Rana Prince Rana : hi All guys
五發 : I have deposited some amount in SGD account
I would like to buy a US stock but it said insufficient fund.
Dadacai OP 五發 : https://www.moomoo.com/en-sg/community/feed/106193098113030?lang_code=2
View more comments...