Really hungry......

Really hungry......
Intentionally avoiding mealtime, bought plus, but:
The delivery rider arrived early for the delivery.
No calls received, checked the door three times, starving!
I waited for a long time, contacted the merchant, and the merchant said it was the delivery rider's responsibility, unable to apply for a refund...
Contacted the customer service of Ele.me, the customer service did not follow the Plus terms, trying to force users to go to the Meituan platform!