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Team moomoo joined discussion · Oct 26, 2021 01:43

moomoo Product Story Ep2: The Super Power I Wish to Have is Mind Reading!

Hey mooers,

"You never really understand a person until you consider things from his point of view...until you climb into his skin and walk around in it" said Atticus in his book To Kill a Mockingbird.

Here we have a product manager who is eager to understand you, dear mooers, to think in your shoes, and to create features serving your needs.

Ladies and gentlemen, let's welcome our second guest to ''Talk to PM'' event, moomoo product manager Jane!
moomoo Product Story Ep2: The Super Power I Wish to Have is Mind Reading!
Host: Hey PM Jane welcome! I know you are busy all the time. Thank you for coming! What do you expect from the "Talk to PM" event?
PM Jane: I want to get famous in our community. PM George is kind of becoming an influencer here and I think I can do better. Hahaha...I'm kidding. 
The reason why I'm here is quite simple - I want to talk with moomoo users and hear from them about their experiences.

Host: Haha, you are a fun person. On a scale of 1-100, how important is the user feedback to you?
PM Jane: If you ask me to rate the importance of user experiences from 1-100, I'd put the number as 120. User experience is the most important thing for moomoo product managers like me. The whole team makes all efforts just to satisfy user needs.

Host: Share with us about the features and stories behind the scene, can't wait!
PM Jane: I would like to share with you folks the real daily work of we moomoo PMs. Actually, instead of launching new features, optimizing existing features with data and user feedback is our priority. Just like polishing a diamond, we polish the features with endless effort.

Let me show you an example. I led a project to optimize the "Conditional Order" feature. The Conditional Order feature allows users to submit orders that are only placed if certain market conditions are met, including limit, stop, and stop limit. After the launch, we got some feedback that customers can't really recognize it when using this feature, so we started the optimization immediately.

The key target was to make this feature more conspicuous, but not obtrusive. To differentiate conditional order with a normal order, we considered grouping the 2 types of orders in the Trade page, but the user journey would be one step longer in that case, which was not what we expected. We want the users not to be bothered for one more step with the issue successfully solved at the same time. We want a perfect plan.

Many rounds of brainstorms and discussions came behind and the proposals were rejected again and again. But we kept trying. Finally, a small symbol of abbreviation of order types came into our minds. It's such a small change, but a great improvement in user experiences. And this is still not the end, our optimization is always ongoing.

Host: Wow that's really not easy. What impact does moomoo's product culture have on you？
PM Jane: moomoo product culture shaped me as a product manager. I am so lucky to be able to work as a moomoo product manager because here we advocate a simple and pure geek spirit, and I love the culture so much.

Let me share another story. I remembered I was on my way to the "User Demand Assessment Meeting” when one team member told me CEO leaf would also attend.
Voice in my head was screaming: "What? Am I going to convince our CEO of my product plans? No way! SHOULDN'T our CEO only be concerned with something more important?!"
I was pretty nervous at the beginning, but soon a geek atmosphere comforted me. I got so much valuable advice from seniors, especially from our CEO. We call him “the first moomoo product manager”. 

There were no CEO or entry-level executive in that meeting room, but senior & junior product managers who were dedicated to providing the best user experiences. These are the reasons.

Host: What motivates you most in your career life?
PM Jane: I am the type of person who would love to help people solve problems. As a product manager, I always expect my products to serve users' needs with the best experiences. When they have positive feedback, it warms my heart. When negative feedback comes, I will work hard on identifying the issue and conquer hurdles based on their suggestions. The greatest incentive, in my opinion, is the satisfaction of users.

Host: Last but not least, what do you think is the most important characteristic of being a moomoo product manager？
PM Jane: Empathy, particularly the Cognitive Empathy, comes to my mind first. As a moomoo product manager, I always attempt putting myself in the shoes of users and walk a mile in their shoes. I always ask myself this question: "Will this feature appeal to me as a user? As a user, what will I expect to see?".  When a buddy once asked what superpower I wanted, I immediately replied: "Mind reading!".

Thank you, Jane! One more round of applauds to Jane, who always cares about our users.
moomoo Product Story Ep2: The Super Power I Wish to Have is Mind Reading!
Vote for her if you like her features and story! If you have any questions, please feel free to reach out to me at Moo Features - Talk to PM zone and @PM Jane.
Disclaimer: Moomoo Technologies Inc. is providing this content for information and educational use only. Read more
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