【SG】Rewards Club FAQ
1. What does Rewards Club offer?
Our Rewards Club features a slew of attractive gifts and perks and is exclusive to users who have a FUTU SG securities account. Savvy traders can use the points that they have accumulated to redeem a variety of rewards such as moomoo merchandise, paper trading cards, Futu coupons and exclusive partner deals.
2. How can I access the Rewards Club?
To access the Rewards Club, go to your ‘Me’ page. Tap on ‘Task Center’ and click on ‘Rewards Club’ at the top right-hand corner of the page.
3. How can I earn points on moomoo?
Sign in
Login to the Task Center to earn points daily. Earn bonus points when you sign in for consecutive days in a row.
Complete tasks
Earn points by completing daily tasks such as reading the news, following a friend and participating in the ‘Moo’ community. If you are a new user, you will also have the opportunity to complete one-time off tasks
Participate in activities
Earn points by participating in activities and contests organised in the moomoo app and our social media channels (Facebook & Instagram: @moomoosingapore). Log in daily as there may be new surprises and opportunities for you to earn more points!
4. How will I receive my rewards?
Merchandise
Upon redemption, we will mail out the merchandise to users within 21 days after the mailing address is filled in. Merchandise is only available for users with a Singapore residential address.
Paper Trading Cards
Once redeemed, you can access the Paper Trading Cards via ‘Paper Trading - Me - My Card’. These cards have to be manually activated.
Futu Coupons
Once redeemed, Futu Coupons can be accessed via ‘Me - Data Store - My Quotes’. These coupons have to be manually activated.
5. How do the paper trading cards work?
Reset Card: Restores the initial virtual funds and clear historical transactions in your paper trading account.
Defense Card: Disallow others from viewing your positions and transactions for 24 hours in your paper trading account.
View Card: Check out the positions and transactions of another user’s public account for 24 hours in your paper trading account.
6. How do the Futu Coupons work?
National LV1: It provides real-time quotes from all 13 major U.S. stock exchange including NASDAQ, NYSE, and CBOE as well as OTC Data from FINRA TRF.
OPRA Option Depth Quotes: It provides real-time quotes and in-depth bid/ask price of 16 US Options Exchanges.
HKG Securities LV2: It provides real-time L2 quotes and market data of the HK stock exchange.
NYSE OpenBook: It provides a real-time view of the exchange’s Limit order book for all NYSE-traded securities.
NASDAQ TotalView: It provides real-time depth data at every price level on Nasdaq- and regional-listed securities listed on Nasdaq. TotalView gives quotes and orders that are not visible in the legacy Level 2 display.
SG Futures LV1: It provides three kinds of quotes services of Singapore futures - delayed quotes, LV1 and LV2.
7. How do I view my points and rewards history?
To view your points history, go to Task Center - Rewards Club - Points Details.
To view your rewards history, go to Task Center - Rewards Club - Redeemed.
8. Are my points transferable and can it be converted to cash?
Points cannot be transferred and converted into cash.
9. Is there a limit to the number of moomoo merchandise that I can redeem on Rewards Club?
A user can redeem a variety of merchandise but cannot redeem the same item more than once in a month.
10. Will moomoo merchandise be restocked when it is sold out on Rewards Club?
Our merchandise are restocked twice daily at 10:00hrs and 21:00hrs SGT. If you see that the item that you want to redeem is sold out, please check back at the next available timing as some items may be restocked.
12. How do I find out when new moomoo merchandise are launched on Rewards Club?
Be the first to know about new merchandise launches on Rewards Club by following the official @moomoo Rewards community page here and our social media channels (Facebook and Instagram: @moomoosingapore).
13. Who can I contact if I have issues with the rewards that I have redeemed?
If you need help, you can get in touch with us through our Customer Service in-app chat on the moomoo app or drop us an email at clientmarketing@futusg.com. We will respond to you within 2-3 business days.
14. I am unable to view the merchandise on my Rewards Club, how can I make a redemption?
If you have issues viewing the merchandise on our Rewards Club, you can email us at clientmarketing@futusg.com with the item you wish to redeem, screenshot of the points available in your account, moomoo ID, name, mailing address and contact number. We will respond to your within 2-3 business days and proceed to do a manual redemption for you.
Important Note:
If a user is found to have redeemed rewards through improper means (including but not limited to cheating, using multiple accounts to redeem, disrupting the system, or carrying out cyber attacks), FUTU SG has the rights to retract the rewards given and the points will not be returned to the user.
Our Rewards Club features a slew of attractive gifts and perks and is exclusive to users who have a FUTU SG securities account. Savvy traders can use the points that they have accumulated to redeem a variety of rewards such as moomoo merchandise, paper trading cards, Futu coupons and exclusive partner deals.
2. How can I access the Rewards Club?
To access the Rewards Club, go to your ‘Me’ page. Tap on ‘Task Center’ and click on ‘Rewards Club’ at the top right-hand corner of the page.
3. How can I earn points on moomoo?
Sign in
Login to the Task Center to earn points daily. Earn bonus points when you sign in for consecutive days in a row.
Complete tasks
Earn points by completing daily tasks such as reading the news, following a friend and participating in the ‘Moo’ community. If you are a new user, you will also have the opportunity to complete one-time off tasks
Participate in activities
Earn points by participating in activities and contests organised in the moomoo app and our social media channels (Facebook & Instagram: @moomoosingapore). Log in daily as there may be new surprises and opportunities for you to earn more points!
4. How will I receive my rewards?
Merchandise
Upon redemption, we will mail out the merchandise to users within 21 days after the mailing address is filled in. Merchandise is only available for users with a Singapore residential address.
Paper Trading Cards
Once redeemed, you can access the Paper Trading Cards via ‘Paper Trading - Me - My Card’. These cards have to be manually activated.
Futu Coupons
Once redeemed, Futu Coupons can be accessed via ‘Me - Data Store - My Quotes’. These coupons have to be manually activated.
5. How do the paper trading cards work?
Reset Card: Restores the initial virtual funds and clear historical transactions in your paper trading account.
Defense Card: Disallow others from viewing your positions and transactions for 24 hours in your paper trading account.
View Card: Check out the positions and transactions of another user’s public account for 24 hours in your paper trading account.
6. How do the Futu Coupons work?
National LV1: It provides real-time quotes from all 13 major U.S. stock exchange including NASDAQ, NYSE, and CBOE as well as OTC Data from FINRA TRF.
OPRA Option Depth Quotes: It provides real-time quotes and in-depth bid/ask price of 16 US Options Exchanges.
HKG Securities LV2: It provides real-time L2 quotes and market data of the HK stock exchange.
NYSE OpenBook: It provides a real-time view of the exchange’s Limit order book for all NYSE-traded securities.
NASDAQ TotalView: It provides real-time depth data at every price level on Nasdaq- and regional-listed securities listed on Nasdaq. TotalView gives quotes and orders that are not visible in the legacy Level 2 display.
SG Futures LV1: It provides three kinds of quotes services of Singapore futures - delayed quotes, LV1 and LV2.
7. How do I view my points and rewards history?
To view your points history, go to Task Center - Rewards Club - Points Details.
To view your rewards history, go to Task Center - Rewards Club - Redeemed.
8. Are my points transferable and can it be converted to cash?
Points cannot be transferred and converted into cash.
9. Is there a limit to the number of moomoo merchandise that I can redeem on Rewards Club?
A user can redeem a variety of merchandise but cannot redeem the same item more than once in a month.
10. Will moomoo merchandise be restocked when it is sold out on Rewards Club?
Our merchandise are restocked twice daily at 10:00hrs and 21:00hrs SGT. If you see that the item that you want to redeem is sold out, please check back at the next available timing as some items may be restocked.
12. How do I find out when new moomoo merchandise are launched on Rewards Club?
Be the first to know about new merchandise launches on Rewards Club by following the official @moomoo Rewards community page here and our social media channels (Facebook and Instagram: @moomoosingapore).
13. Who can I contact if I have issues with the rewards that I have redeemed?
If you need help, you can get in touch with us through our Customer Service in-app chat on the moomoo app or drop us an email at clientmarketing@futusg.com. We will respond to you within 2-3 business days.
14. I am unable to view the merchandise on my Rewards Club, how can I make a redemption?
If you have issues viewing the merchandise on our Rewards Club, you can email us at clientmarketing@futusg.com with the item you wish to redeem, screenshot of the points available in your account, moomoo ID, name, mailing address and contact number. We will respond to your within 2-3 business days and proceed to do a manual redemption for you.
Important Note:
If a user is found to have redeemed rewards through improper means (including but not limited to cheating, using multiple accounts to redeem, disrupting the system, or carrying out cyber attacks), FUTU SG has the rights to retract the rewards given and the points will not be returned to the user.
Disclaimer: Moomoo Technologies Inc. is providing this content for information and educational use only.
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UniqChamp2900 : I received a piggy bank without a lid
It feels very unlucky
Moomoo Rewards OP UniqChamp2900 : Hello, very sorry. We can arrange to send you a new one. Please enter your name, moomoo id, 邮寄地址和电话号码发送给我们clientmarketing@futu.sg. thanks
Mang1281 : Very beautiful pillow![[undefined]](https://static.moomoo.com/nnq/emoji/static/image/default/default-black.png?imageMogr2/thumbnail/36x36 "undefined")
banana man123 : thx moomoo is cute love it
UniqChamp2900 Moomoo Rewards OP : The email address you gave is not valid
Win Speedy Success❤ : How can Malaysian users redeem products?
Moomoo Rewards OP UniqChamp2900 : Hello. I'm so sorry. 请发发邮件给clientmarketing@futusg.com
Moomoo Rewards OP Win Speedy Success❤ : Hello, please send us an email at clientmarketing@futusg.com and we can help you arrange it.
Win Speedy Success❤ Moomoo Rewards OP : OK, the email has been sent
Lucky 7 : @moomoo RewardsWhy others trader received 500 reward when they share post for merchandise, but why I didn’t have it?
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