Need help and clarification
hi all, i am new into Moo Moo, doing paper trading to familiar with the platform.
i am encountering slow reaction time during Buy/Sell while I am still exploring ,this frighten me if is a real trade which can cost me a big bomb ( as beginners).
This delay happened in every paper trade I am exploring and I had also contacted online help to clear my doubts but seem they cannot really understand this concerns
Can help me clarify the below concerns ( really appreciate and thanks in advance):
1. Online help replied it will get back to me regards the delay but till now , no update yet.
2. Online help had shared to get real time quote or avoid the delay ,must put deposit and I asked if $1 deposit can be done so able to access , replied is “ yes” .
3. i saw in MooMoo,there is “ US Options” / Real -time Quotes” , can this solve the delay issues of buying and selling .
4. This “US Options” / Real -time Quotes required payment by monthly / yearly , can this resolve the delay time/ dealy buy / delay sell ?
5. i am confused if just to deposit $1 into account or purchase “ US Options / Real -time Quotes”which need US2.99/month ?
6. Anyone try above before , can share experience so we can avoid further confusion as i am worried if online help information can be mis- interpret ?
Really thanks a lot for clearing my queries 🙏 🙏🙏
i am encountering slow reaction time during Buy/Sell while I am still exploring ,this frighten me if is a real trade which can cost me a big bomb ( as beginners).
This delay happened in every paper trade I am exploring and I had also contacted online help to clear my doubts but seem they cannot really understand this concerns
Can help me clarify the below concerns ( really appreciate and thanks in advance):
1. Online help replied it will get back to me regards the delay but till now , no update yet.
2. Online help had shared to get real time quote or avoid the delay ,must put deposit and I asked if $1 deposit can be done so able to access , replied is “ yes” .
3. i saw in MooMoo,there is “ US Options” / Real -time Quotes” , can this solve the delay issues of buying and selling .
4. This “US Options” / Real -time Quotes required payment by monthly / yearly , can this resolve the delay time/ dealy buy / delay sell ?
5. i am confused if just to deposit $1 into account or purchase “ US Options / Real -time Quotes”which need US2.99/month ?
6. Anyone try above before , can share experience so we can avoid further confusion as i am worried if online help information can be mis- interpret ?
Really thanks a lot for clearing my queries 🙏 🙏🙏
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Moomoo Lily : Hi, thanks for your feedback. Your problem has been forwarded to related colleague.![[undefined]](https://static.moomoo.com/nnq/emoji/static/image/default/default-black.png?imageMogr2/thumbnail/36x36 "undefined")
Please @MoneyBabyy@PaperTradingOfficial@Trading PMhelp clarify.
Moomoo Buddy : Dear customer, we already received your feedback and currently following up on this issue. We are sincerely apologize for the bad experience. We tried to call you before but can't go through. Please pay attention to our calling or contact with us via online and hotline service in order to follow up your questions. Thanks for your support to Futu SG.
ShinyStars83 OP Moomoo Buddy : Yes , was in meeting so unable to pick up calls . Did receive call and advise on deposit so to avoid delay . So I did check with those pay deposit but still lagging …. Really lost of words …
ShinyStars83 OP : After deposit and re-try few days , not so lagging but discovered is not sensitive.
Example , want to sell at $3.28 and when hit $3.30++ , did not go through … then it drop below $2…..
Some friends doing real trade lost few k due to lack of sensitivity…
MCKW : I also feel the lagging part so I plan to move to other platform