Confusing promotion and super slow response from customer service
The 5.8% promotion is so confusing, I deposited more than 50k and bought 9 trades, but nothing happened after 2 days, checked with customer service via WhatsApp and only told me it seems I did not sign up but I remember I signed up before and this time I just clicked on the deposit button to deposit. Here to seek notice from MOMO people to follow up on this as so many ppl are confused on this
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Moomoo Lily : Hi mooer, sorry for the inconvenience. Your situation has been forwarded to the related team, and we will keep you updated.
DLTVFG : Check my thread. They replied quite a few of the same queries. So confusing
LuckyRicky888 OP DLTVFG : indeed
Moomoo Buddy : Dear customer, please contact us through Me-Customer Service-Online Inquiry or drop us a call at +65-63218888. Thanks for your support and have a nice day ahead~![[undefined]](https://static.moomoo.com/nnq/emoji/static/image/default/default-black.png?imageMogr2/thumbnail/36x36 "undefined")
LuckyRicky888 OP Moomoo Buddy : Thanks, and I clearly mentioned I contacted your customer service already but got very slow response and did not resolve my problem!!!
Moomoo Buddy LuckyRicky888 OP : Sorry for the inconvenience caused, but it is suggested to contact us through Me-Customer Service-Online Inquiry or drop us a call at +65-63218888, not from the Whatsapp. And we can help you to feedback to the event team to check. Thank you for your support and have a nice day ahead~
102765799 Moomoo Buddy : I think moomoo buddy should do more than just refer to hotline. what's the use of having this chat if it doesn't advise? just provide clear instructions on how customer can enjoy the promotion. this will quell all doubts that moo is being deceptive or unclear
Moomoo Buddy 102765799 : Because before we check your accounts, we need your authorization first. Without the authorization we can't check anything. Since this promotion rewards are related to the account checking, so we will advise our clients to contact us through the online or hotline. Thank you for your support and have a nice day ahead~
FirstStrike Veteran : I have never ever had a problem with Moomoo not responding to any of my questions as long as I followed what Moomoo Buddy says is the proper way to get help. I have never heard of contacting Moomoo for help on any other platform. I have been with Moomoo since 2019 and I couldnt be happier for everything they do for their clients.
LuckyRicky888 OP FirstStrike Veteran : thanks for your comments and momo has a customer service WhatsApp account and I thought that is the proper platform to report such kind of issue, but looks like no. we need to go through within the app to consult the problem, I have also done so and they indeed responded faster in this way.
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