6.8% coupon not rewarded
Hi guys pls help!! my last day return countdown (D-0) is on 22Feb. Today is 4Mar and i have still not yet received my 6.8% promo cash coupon reward. It has been more than 7 working/business days. Anyone encountering the same issue?
Attached screenshot taken on 22Feb to show that i suscribed to the right fund with sufficient funds as there is a tick on the left of the deposit tier as well as a countdown clock.
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Moomoo Lily : Hi, @Moomoo Buddy Please help!
Dadacai : Check whether your deposits minus withdrawals from 1 Feb 10PM to 22 Feb is at least 10K. If you meet the condition, contact customer service to ask about the coupon FAQ: How do I contact customer service?
102461387 : facing the same problem, please help
Jolene Gan OP Dadacai : Yes my deposits from 1feb-22feb is at $20,909.70. No withdrawals made during the entire period.
Moomoo Buddy : Thank you for your waiting, dear client. We'd like to know more details about your issue and help you out. Please contact our live chat agents through the app via Me > Customer Service > Online Inquiry. If you prefer talking to someone, please call us at +65-63218888, thank you for your support!
103273759 Moomoo Buddy : Hi, I deposited $50K on 27 Feb 24, but till date I do not see the count down for the bonus?
Moomoo Buddy 103273759 : Dear Client, For your issue, we need to check your account details and help you out. Please contact our live chat agents through the app via Me > Customer Service > Online Inquiry. If you prefer talking to someone, please call us at +65-63218888, thank you for your support!