A terrible thing happened yesterday, and apparently I bought...
A terrible thing happened yesterday, and apparently I bought 1000 sqqq shares with the transaction details and transaction number, but it didn't show up in my funds, and I couldn't sell it. In order to verify that I placed 3 times, I bought a total of 4,000 sqqq shares, all of which showed in the history records that the transaction was successful. It wasn't shown in the funds, and I couldn't sell it. It's horrible. Repeated withdrawal and re-entry is not OK. Contact customer service. The customer service said they should contact the technical department. Experts in the technical department said this might be T+1! It almost made me laugh out of breath! Chinese experts?! Finally, at 9:30 p.m., it was fine. It all showed normally, and the funds also included the purchased stocks. My soul is in shock. What if this is a big deal? Ask the gods if a similar situation has ever happened. Remind everyone to spend as little money as possible on this platform. Maybe Canada is the only country that is unstable. Until now there has been no explanation. There were no apologies either.
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qq4everQ : Hope the god of fortune will chase you for beach beer
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Moomoo Lily : Hello mooer, sorry for the inconvenience. Due to privilege restriction, please get in touch with our customer service for further assistance. Here is the official contact information:
Mooomoo Canada customer service phone support:
Direct Dial: +1 416-849-0915
Toll Free: +1 888-436-0085
Available on trading days from 08:30 AM ET - 04:30 PM ET.
Email: support@ca.moomoo.com
Online: APP>Me>Customer Service, then type "agent" twice to reach a live agent.