Australian Firms Inject AI, Automation into Contact Centers
SYDNEY--(BUSINESS WIRE)-- Enterprises in Australia are outsourcing contact center operations to take advantage of new technologies as well as to save labor costs, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Contact Center — Customer Experience Services report for Australia finds that effective contact centers in Australia are combining traditional and innovative approaches for outstanding omnichannel customer service that adapts to changing customer preferences. Companies are automating processes for higher efficiency and cost optimization, embracing advances in AI and other technologies to continue this trend
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