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Bad mortgage company

had our home mortgage with pennymac, they said loan was assumable. Tried 3 seperate times with proposed buyers, first time was 6 weeks to take them to say ‘no’.  All 3 had money!  PM would not say why, or why it took forever. Lost all 3 buyers.  Cost us a year on the market and a lot on home value.  All others said in reality PM did not want to extend the very low interest rate loan.  
Thank you PennyMac.  WILL NEVER USE THEM AGAIN!
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