Changing regional banks and stores focus on consulting, and office work is digitized... store visits decreased due to increased smartphone transactions against the background of reforms

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The way regional banks work is changing. Office work at stores that serve as points of contact with regions and customers has been streamlined with digital technology, and the role that employees play is also shifting to an emphasis on consulting. While each bank is devising ingenuity to increase productivity, they are also challenging new businesses such as regional trading companies to expand their management base. (NAKANISHI Akira)