151278629
commented on a stock · Aug 6, 2024 08:45
CHECK YOUR STOCK NOW
$NVIDIA (NVDA.US)$I found trye positions turned into negative this morning and i called the MooMoo Australia customer service straightaway. the confirmed due to technical issue buy in that happend before Monday morning was cancelled by their whole seller, and all profits can not be recovered.
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Moomoo Lily
:
Dear Valued Customer, We have received a notice from our upstream provider, Blue Ocean, regarding an anomaly in the US stock overnight trading session. Specifically, all orders executed between 01:45 AM and 03:06 AM ET on August 5th have been canceled by the upstream due to this anomaly. Please be aware that trading during the regular US stock market hours (pre-market, regular, and after-hours) remains unaffected. You can replace the order as you deem fit. If you have any questions or need further assistance, please reach out to our customer service team. We sincerely apologize for any inconvenience this may have caused.
FlyingMoooo
:
the problem is, profit cannot recover but why we should bear the loss and all our position become short. Profit cannot recover is understandable, they should also void the sell transaction that we made to solve the issue
151364853 : Does that mean you bought it for nothing on Monday night?
Carrot cake : I also found out that one of my lists is missing
Moomoo Lily : Dear Valued Customer,
We have received a notice from our upstream provider, Blue Ocean, regarding an anomaly in the US stock overnight trading session. Specifically, all orders executed between 01:45 AM and 03:06 AM ET on August 5th have been canceled by the upstream due to this anomaly.
Please be aware that trading during the regular US stock market hours (pre-market, regular, and after-hours) remains unaffected. You can replace the order as you deem fit.
If you have any questions or need further assistance, please reach out to our customer service team. We sincerely apologize for any inconvenience this may have caused.
FlyingMoooo : I think most of us are getting the same issue
FlyingMoooo : the problem is, profit cannot recover but why we should bear the loss and all our position become short. Profit cannot recover is understandable, they should also void the sell transaction that we made to solve the issue