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Failed to credit the 5.8% invest smart coupon for existing users
I have made 3 phone calls to Moomoo requesting the team to credit the 5.8% promotion coupon when my top up and subscription was done on 08 Sep 2023, the coupon should arrive by 17 Oct 2023. The 3 phone calls all confirmed I am eligible for the promotion but the operation team still failed to credit the coupon. I hope to see the coupon by tomorrow. Otherwise, I would like to file a case with MAS then!![]()
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Moomoo Lily : Hi mooer, sorry for the inconvenience. The situation has been forwarded to the related team, and we will keep you updated. @Moomoo Buddy Please kindly assit. Thank you.
SamalX OP Moomoo Lily : Thanks! Please rectify this. Otherwise, MAS case will be filed on 19:00 27 Oct 2023 Singapore time. I won't delay as the team did.
Moomoo Buddy : Dear client, we apologize for any inconvenience we caused. According to the records, relevant colleagues are reviewing your feedback and will issue your rewards as soon as possible. Please feel free to contact us anytime! Thank you for your support! Have a nice day！
Marvel : I also didn't receive the rewards coupon @Moomoo Buddy
Moomoo Lily Marvel : Hi, @Moomoo Buddy Please kindly assit. Thanks!
Moomoo Buddy Marvel : Dear valued client, we’d like to know more about the issues and help sort out. Please contact our live chat agents through the app via Me > Customer Service > Online Inquiry. If you prefer a phone conversation. Please call our Customer service hotline: (+65)-6321 8888 Service time: 24 hours (trading day) 09:30 - 21:30 SGT (holiday or weekend) Thank you and have a great day!
SamalX OP Moomoo Buddy : Hi contacting again as the coupon has not credited still.
Dadacai Marvel : Did you register at the promotion page before depositing at least 30K SGD and subscribing to the fund? As an existing user, you have to register first. If you took part in any 5.8%pa promotion previously, you are also not eligible.
Marvel Dadacai : yes, I did. click first just put more money
Dadacai Marvel : When did you start the subscription?
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