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$Fullerton SGD Cash Fund (SG9999005961.MF)$ Disappointed wit...
Disappointed with the way moomoo handled the 5.8% promotion.
There was no indication of thr subscription date on the site so they replied to my enquiry by replying that i subscribed with negative desposit.
My deposit was in on 15 Jul and hold till Aug. A waste of 30 days for putting my cash with MooMoo.
Going to withdraw all my cash in the cash fund.
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Moomoo Lily : Hi, @Moomoo Buddy Please assist. Thanks!
HanabiSG : Some more now there’s another 5.8% promotion again.
Dadacai : What does negative deposit mean?
Finzy : I am also very confused by the promo this round. Zzz
Moomoo Buddy : Thank you for your waiting, dear client. We'd like to know more details about your issue and help you out. Please contact our live chat agents through the app via Me > Customer Service > Online Inquiry. If you prefer talking to someone, please call us at +65-63218888, thank you for your support!
102959488 : How does this online inquiry work? I went to online inquiry and it was just a chat bot giving standard answers. I haven’t received my 5.8% from the National Day promo even though I’ve held the funds for more than one month.
Moomoo Lily 102959488 : Hi mooer, apologies for the inconvenience. @Moomoo Buddy Please assist. Thanks!
Moomoo Buddy 102959488 : Dear client, thank you for your waiting, sorry for the inconveniece caused, if you'd like to contact us via online inquiry, you need to type "speak to agent" for several times and simply describe your issue, then you will be connected with a live agent, after that we can check for you and help you out, thank you for your understanding and support!