The companies that use it are in a difficult situation...

I don't know whether it was gross negligence (it is very easy to foresee the consequences of a release decision), but it seems difficult to receive full compensation for the damages incurred, and the burden will be unavoidable for the companies that use it.
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Largest IT failure, risk of simultaneous software updates, possible confusion due to compensation
https://www.nikkei.com/article/DGXZQOUC210L20R20C24A7000000/