NEWS
Xiao-I Partners with Leading Global E-commerce Giant to Enhance Customer Service with AI Solutions
Xiao-I (NASDAQ: AIXI) announced a partnership with a leading global e-commerce giant to enhance customer service using AI solutions. The collaboration aims to address key challenges in e-commerce customer support, such as high call volumes and the need for personalized service. Xiao-I's solutions, powered by the Hua Zang Large Language Model, include Smart Outbound Call and Smart Interactive Voice Response (Smart IVR). These solutions promise up to a fourfold increase in business efficiency and an 80% reduction in costs compared to traditional methods. The Smart IVR solution aims to enhance call center capacity, reduce wait times, and improve operational efficiency. This partnership represents a significant development in the application of AI in e-commerce customer service.
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