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Community Health Systems and Denim Health Announce a Development Partnership Designed to Broadly Scale Conversational AI Across the CHS Patient Access Center
Community Health Systems (NYSE: CYH) and Denim Health have announced a development partnership to implement conversational AI in CHS's Patient Access Center (PAC). The PAC serves nearly 1,000 CHS-affiliated primary care providers and handles over 25,000 daily inbound calls. Following a successful pilot, CHS has deployed Denim Health's AI bot across the PAC environment for all inbound calls.
Initially, the AI authenticates caller identities, understands call reasons, and captures information to assist agents. This has resulted in reduced call times and improved efficiency. Future plans include enabling patient self-schedulingand care gap closures. Callers retain the option to speak with human agents at any time.
The partnership aims to enhance patient experience, streamline agent workload, and create organizational savings while maintaining human interactions for complex needs.
Community Health Systems (NYSE: CYH) and Denim Health have announced a development partnership to implement conversational AI in CHS's Patient Access Center (PAC). The PAC serves nearly 1,000 CHS-affiliated primary care providers and handles over 25,000 daily inbound calls. Following a successful pilot, CHS has deployed Denim Health's AI bot across the PAC environment for all inbound calls.
Initially, the AI authenticates caller identities, understands call reasons, and captures information to assist agents. This has resulted in reduced call times and improved efficiency. Future plans include enabling patient self-schedulingand care gap closures. Callers retain the option to speak with human agents at any time.
The partnership aims to enhance patient experience, streamline agent workload, and create organizational savings while maintaining human interactions for complex needs.
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