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NEWS
Harte Hanks Teams Up With Reddy to Revolutionize Customer Care Using AI-Driven Solutions
Tuesday, 10th December at 10:00 am
CHELMSFORD, MA / ACCESSWIRE / December 10, 2024 / Harte Hanks, Inc. (NASDAQ: HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it's collaborating with Reddy, a contact center coaching and training platform that uses AI to help businesses automate and optimize their contact centers.
Reddy is an all-in-one coaching platform powered by AI. It is the only customizable system that provides simulation training, copilot technology (to advise agents during calls) and call monitoring/metrics. Harte Hanks will use Reddy's platform to support global call center operations by improving agent onboarding, automating training, and providing agent feedback.
Tuesday, 10th December at 10:00 am
CHELMSFORD, MA / ACCESSWIRE / December 10, 2024 / Harte Hanks, Inc. (NASDAQ: HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it's collaborating with Reddy, a contact center coaching and training platform that uses AI to help businesses automate and optimize their contact centers.
Reddy is an all-in-one coaching platform powered by AI. It is the only customizable system that provides simulation training, copilot technology (to advise agents during calls) and call monitoring/metrics. Harte Hanks will use Reddy's platform to support global call center operations by improving agent onboarding, automating training, and providing agent feedback.
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