[Scam Alert] Imposters on Telegram

Since earlier this year, our anti-fraud team at moomoo has been alerted to several cases of fraudsters impersonating us on Telegram. These scammers create groups using our official logos and content to seem legitimate, but they're actually set up to trick people into making fake investments and stealing their money.

Posing as moomoo staff or advisors, these criminals offer investment opportunities that seem too good to be true, often promising high returns. They even provide proof of fake bank transactions to gain your trust. Victims are then persuaded to transfer funds to private accounts, leading to financial losses.

Learn how to spot and avoid these scams in a short tutorial with Olivia, our dedicated moomoo ambassador.

Scammers use fake names and photos to infiltrate investment-related Telegram groups and steal user accounts. They then pose as moomoo employees or financial advisors, using stolen staff images, logos, and profiles to open fake group accounts.

Victims are lured into seemingly legitimate but fake Telegram groups with carefully disguised information. Scammers provide links to counterfeit websites that mimic legitimate investment platforms like moomoo, post attractive investment schemes promising high returns, and use doctored screenshots of bank transactions to show profits. They repeatedly emphasize that many members have already achieved significant earnings, all to create a false sense of trust and trick victims into transferring money to specific accounts.

If someone follows the crowd and transfers money, it goes straight into accounts controlled by the scammers. The scammers then use various tactics to prevent withdrawals, creating excuses such as additional fees, taxes, or verification costs, or insisting on further investments to process withdrawals, all aimed at extracting more money.

Once victims realize they've been scammed and request withdrawals, the scammers immediately block them, abruptly severing all contact. This prevents victims from reaching the scammers or recovering their money, leading to significant financial losses.

Here's how scammers usually get them:

Many social media platforms and apps collect user information, which can be accessed or even sold to third parties. In some cases, these platforms partner with data brokers to sell personal information as data assets.

Scammers join large groups or forums related to their targets to gather account names and personal info. They then create fake groups or forums, claim to be official and engage with community members, inviting them to join these newly established fake groups or forums.

This hidden sector of the internet is where criminals market stolen and fake data. Scammers purchase phone numbers and personal information from dark web websites and forums.

A popular tool among scammers is the automatic number generator, which randomly produces phone numbers for them to use.

Only interact with our official Telegram channels:

Main Channel: @teammoomooSG

Fans Group: @moomooSingapore

Private Group: Moomoo CAB (by invite only)

If you detect any unusual accounts or scamming attempts on Telegram, report them directly on the platform. Additionally, you can report these scams through the moomoo app by navigating to Me > Fraud Prevention and submitting screenshots of the scam along with details about the scammer.

Update your Telegram settings to increase security: Telegram > Settings > Privacy and Security > Groups & Channels > Who can add me to groups and channels > My contacts

- Avoid Sending Money to Unknown People

The best way to avoid scams is to protect your money. Always double-check any investment plan through verified sources, websites, and contact details before proceeding.

Moomoo does not recommend stocks through any platform.

Moomoo staff will NEVER request your account details to transfer funds, provide you with personal bank account details to deposit money, or provide a one-time PIN (OTP) by phone, email, or SMS.

All your personal information is securely protected and managed by Moomoo SG with a strict level of confidentiality. Your personal data is stored in compliance with the requirements of the Personal Data Protection Act (PDPA).

For inquiries, reach out to our customer service:

- Email: clientservice@sg.moomoo.com

- Phone: +65 6321 8888 (Moomoo SG)