RGTI
Rigetti Computing
-- 17.0500 TSLA
Tesla
-- 430.150 NVDA
NVIDIA
-- 136.780 LAES
SEALSQ Corp
-- 9.070 PLTR
Palantir
-- 79.221 
This is moomoo's solution!
An exception occurred in the night trading system yesterday, and night orders traded between 01:45 AM - 03:06 AM Eastern Time today (August 5) were cancelled.
I just received a call from moomoo saying that the losses need to be borne by myself, and moomoo will not take any responsibility. The position opened in the night market was a buy position, and I had already sold during the trading. (See attached image) The order, which should have been profitable, turned into a short sell at the price of 119 due to moomoo canceling the order. Do you think this is reasonable? It is completely unreasonable for me to short sell at such a low price due to moomoo canceling the order!
Currently, moomoo still refuses to compensate or take responsibility for the losses, asking customers to bear the losses by themselves, at most offering a few discount coupons. What use do I have for your coupons? Right now, I only have a little over 300 US dollars, while others have to bear thousands or even millions of dollars in losses by themselves, right? This is moomoo's solution to handling the issue, making customers bear the losses!
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皮皮虾爱吃虾 : moomoo is a liar!
皮皮虾爱吃虾 : @Moo Live @Moomoo Rewards @Moomoo Lily
Moomoo Lily : Dear valued customer, based on the issue you reported, our customer service will verify it further. To provide a quicker resolution, please contact our agents via: Moomoo App - Me - Customer Service - Phone Inquiry / Online Inquiry - type "agent" twice to reach a live agent.
Benjamin Heng OP Moomoo Lily : Are your follow-up processes silent and gone?
Moomoo Lily Benjamin Heng OP : Hello, sorry for the inconvenience. For follow-up processing, please contact our customer service directly for a second confirmation, and we will arrange a special person to serve you.
Customer service contact information is as follows:
Futu Securities (Singapore) customer service hotline is +65 6321 8888
Customer service hotline service hours: trading days: 24 hours Non-trading days: 9:30am - 9:30pm (Singapore time)
Email:clientservice@sg.moomoo.com
Online: app>my>online customer service, enter “manual customer service” multiple times
Benjamin Heng OP Moomoo Lily : You push it to customer service, push customer service to the manager, push back and forth