Warning: Beware of Online Investment Scams
Moomoo advises our users and the general public to be alert to online investment scams. Recently, we have taken note of an increasing number of scam incidents in multiple markets where moomoo operates, including the U.S., Australia, Canada, Singapore, Malaysia, and Japan. The impact that fraud and scams can have on their victims is devastating. In the last month alone, we have seen three cases of the general public becoming victims of scams and identified at least five fake websites and apps. Moomoo prioritizes the safety and security of users' funds. We strongly recommend users and the public be vigilant with investment opportunities claiming to come from moomoo.
Modern-day investment scams are becoming increasingly sophisticated. Here are some common scam scenarios:
Scenario 1: Scammers may impersonate staff of renowned platforms or institutions, such as moomoo, and get in touch with you via phone, email, SMS and third-party communication platforms (such as WhatsApp, Line, Discord, Telegram, etc. ). Some scammers will invite you to join group chats.
Scenario 2: There will be "investment experts" present in the group chat who may recommend high-yield investment opportunities.
Once the scammers have gained your trust, they will ask you to deposit or transfer money through a wire service or an online payment system to some platforms which are likely fake websites or apps of renowned platforms.
Once the scammers have gained your trust, they will ask you to deposit or transfer money through a wire service or an online payment system to some platforms which are likely fake websites or apps of renowned platforms.
Here are some fake websites and apps we have identified recently.
Scenario 3: In some cases, you may receive high-yield payments or see them reflected in your online account, but you'll be unable to withdraw all of your funds from the platform. Unfortunately, this is often the point at which people realize that they have fallen victim to a scam.
We would like to take this opportunity to remind you:
Moomoo will never request personal customer details such as passwords or any unsolicited contact requesting this type of information, or any contact requesting action involving the moving of funds. If a customer authorizes a deposit or transfer of funds and believes they are a victim of a scam, they should immediately contact us and report to the police.
If you believe your account details have been compromised, please contact us directly. We will immediately put a block on your account and will work with authorities to help you in any way we can.
If you ever received communications from moomoo via email, SMS, WhatsApp, or any other social media that you suspect is spam, or if you suspect you are a victim of scams or fraud or notice any unusual transactions/activities, please immediately verify their identity through moomoo's official website: https://www.moomoo.com and contact us. You can also contact our online customer service through "Me > Customer Service" in the moomoo app. Furthermore, you can present supporting evidence through the"Fraud Prevention > Report Fraud" so that we can respond proactively and initiate appropriate measures.
Thank you and stay safe.
Disclaimer: Moomoo Technologies Inc. is providing this content for information and educational use only.
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THEWIZARD :
Joy Boy or Bringer : there's also a page in TikTok... sad so many scammers...
Faizul Salamon : wah similar on Telegram... use Gavin the CEO as the expert...
Wais : This company is a big scammer ( #petronplantz.com )
MissyFee : another company called Dimensional is saying that Moomoo is one of their sponsors for their online course
Moomoo Lily OP MissyFee : Hello Mooer, thank you for bringing this to our attention. Regarding the potential scamming issue you mentioned, we kindly request that you collect all evidence and report it by visiting "Me > Fraud Prevention > Report Fraud". A quick guide to moomoo's Fraud Prevention feature. We will investigate the issue and submit a report to our colleagues for further action and follow-up. Thank you again.
MissyFee : will do. I have already screenshot evidences
Calvin2727 : There is someone claiming to be your staff to provide investment advises over chat group, Viber with Futu Securities name. Can you revalidate it? How should I send those info to you? I’m one of the victim from this scammer.
Moomoo Lily OP Calvin2727 : Hello Mooer, thank you for bringing this to our attention.
To assist us in investigating this issue and taking appropriate action, we kindly ask that you provide us with any screenshots or evidence of the fraudulent activity, such as the scammer's contact information and introduction, the use of Moomoo's logo or chat records with someone posing as a member of the Moomoo team.
You can report it and provide all the relevant evidenct by visiting "Me > Fraud Prevention > Report Fraud". We will investigate the issue and submit a report to our colleagues for further action and follow-up. Thank you again.
Calvin2727 : Submitted with screenshots already! Pls check it out!
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