What to do if you suspect you are a victim of a scam?We would like to take this opportunity to remind you:
Moomoo will
never request personal customer details such as passwords or any unsolicited contact requesting this type of information, or any contact requesting action involving the moving of funds. If a customer authorizes a deposit or transfer of funds and believes they are a victim of a scam, they should immediately contact us and report to the police.
If you believe your account details have been compromised, please contact us directly. We will immediately put a block on your account and will work with authorities to help you in any way we can.
If you ever received communications from moomoo via email, SMS, WhatsApp, or any other social media that you suspect is spam, or if you suspect you are a victim of scams or fraud or notice any unusual transactions/activities, please immediately verify their identity through moomoo's official website:
https://www.moomoo.com and contact us. You can also contact our online customer service through
"Me > Customer Service" in the moomoo app. Furthermore, you can present supporting evidence through the
"Fraud Prevention > Report Fraud" so that we can respond proactively and initiate appropriate measures.
THEWIZARD :
Joy Boy or Bringer : there's also a page in TikTok... sad so many scammers...
Faizul Salamon : wah similar on Telegram... use Gavin the CEO as the expert...
Wais : This company is a big scammer ( #petronplantz.com )
MissyFee : another company called Dimensional is saying that Moomoo is one of their sponsors for their online course
Moomoo Lily OP MissyFee : Hello Mooer, thank you for bringing this to our attention. Regarding the potential scamming issue you mentioned, we kindly request that you collect all evidence and report it by visiting "Me > Fraud Prevention > Report Fraud". A quick guide to moomoo's Fraud Prevention feature. We will investigate the issue and submit a report to our colleagues for further action and follow-up. Thank you again.
MissyFee : will do. I have already screenshot evidences
Calvin2727 : There is someone claiming to be your staff to provide investment advises over chat group, Viber with Futu Securities name. Can you revalidate it? How should I send those info to you? I’m one of the victim from this scammer.
Moomoo Lily OP Calvin2727 : Hello Mooer, thank you for bringing this to our attention.
To assist us in investigating this issue and taking appropriate action, we kindly ask that you provide us with any screenshots or evidence of the fraudulent activity, such as the scammer's contact information and introduction, the use of Moomoo's logo or chat records with someone posing as a member of the Moomoo team.
You can report it and provide all the relevant evidenct by visiting "Me > Fraud Prevention > Report Fraud". We will investigate the issue and submit a report to our colleagues for further action and follow-up. Thank you again.
Calvin2727 : Submitted with screenshots already! Pls check it out!
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