Xiaoi added another Chinese invention patent to accelerate development through scientific and technological innovation

As an “accelerator” for enterprise development, scientific and technological innovation research and intellectual property reserves can only promote high-quality enterprise development by actively carrying out scientific and technological innovation research and intellectual property reserves. Recently, there have been frequent reports of Xiaoi Robotics in patent technology innovation, and has obtained many important national invention patents with high gold content. Behind the continuous expansion of the patent bank is Xiaoi Robotics's unremitting technological innovation efforts.

Xiaoi Robot's patent “An Intelligent Customer Service Dialogue Response Generation Method, Device, and Electronic Device” obtained an invention patent certificate, patent number: ZL202010457142.6.

The invention provides an intelligent customer service conversation response generation method, device, and electronic device. The method includes: obtaining this round of user input sessions; coding the current round of user input sessions to obtain current round input vectors; obtaining historical conversation records, which include at least one round of historical user sessions and corresponding historical customer service responses; coding the historical conversation records to obtain hidden historical record vectors; calculating key information vectors corresponding to each preset word slot based on the hidden historical record vectors; calculating correlation vectors between each preset word slot and other word slots based on the key information vector; decoding and obtaining multiple round conversation states according to the correlation vector; The round input vector and the multi-round conversation state described to obtain a response from this round of customer service. Through the above steps, the invention can effectively improve the effectiveness of conversation tracking, thereby improving the performance of intelligent customer service dialogue systems, and has a wide range of application value.

As of December 29, 2023, Xiaoi Robot has obtained 317 authorized patents (including 226 authorized Chinese invention patents and 28 overseas invention patents), 137 software registrations, 247 registered trademarks, and 16 works.

Next, Xiaoi Robot will continue to give full play to the advantages of cognitive intelligence technology, focus on intellectual property layout, strengthen the interaction and integration of intellectual property rights and scientific research, dig deeper into patents with a high degree of innovation, high technical value and strong practicality, and achieve high-quality development.