Dear customer, we've escalated your issue to trading team, they will reply to you via email within 1-2 business days. Thank you.
2
Dear client, any questions please contact our live chat agents through the app via Me > Customer Service and please provide a more specific description of your question so that we can help you better.
Thank you and have a good day!
Thank you and have a good day!
@74423696:Good morning, I wanted for return 514 dollars I paid for application XI , that Premium delete my name ,change to theirs name. Thank you so much.
2
Dear client, any questions please contact our live chat agents through the app via Me > Customer Service. Moomoo Financial Inc. customer service phone support is +1-888-721-0610(English), +1-888-721-0660(Chinese)
Phone support service time: Monday-Friday, 08:30 a.m. – 04:30 p.m. Eastern Time (Closed on weekends and public holidays)
Thank you and have a good day!
Phone support service time: Monday-Friday, 08:30 a.m. – 04:30 p.m. Eastern Time (Closed on weekends and public holidays)
Thank you and have a good day!
@74423696:Good morning, I wanted for return 514 dollars I paid for application XI , that Premium delete my name ,change to theirs name. Thank you so much.
2
Hi, once your open Moomoo MY Universal Account, you will have Nominees CDS account instead of Direct CDS account. Moomoo MY client has to apply manually for Direct CDS Account
1. In the moomoo app, go to Accounts > More > CDS Account-IPO
2. Check your profile information
3. Fill in your ID information
*Your address information must be the same as on your ID.
4. Select a bank account or add a bank account by filling in your bank information
*If a proof of bank account is required, click htt...
1. In the moomoo app, go to Accounts > More > CDS Account-IPO
2. Check your profile information
3. Fill in your ID information
*Your address information must be the same as on your ID.
4. Select a bank account or add a bank account by filling in your bank information
*If a proof of bank account is required, click htt...
@104536580:I have CDS account
2
Dear client, a CDS Account-IPO is necessary to participate in Malaysia IPO subscriptions. To open an CDS Account-IPO, please follow the steps in the moomoo app, go to [Accounts] - [More] - [CDS Account-IPO]. You can find the “subscribe” button via [Accounts]-[Universal Account] - [More] - [IPO] - [Available] once your CDS account-IPO is ready. Thank you.
@104536580:how to apply IPO
3
Dear client, if you are asking exercise options, Moomoo MY currently does not support US stock options trading. Thank you.
3
1
Dear valued customer, may I know what is the error in the chart headings?
The YTD Price Chagnge % and Expense Ratio % seems correctly indicated in the table.
If you have any further questions about this IPO, please feel free to come in line, we wish you a good day![Shake]
The YTD Price Chagnge % and Expense Ratio % seems correctly indicated in the table.
If you have any further questions about this IPO, please feel free to come in line, we wish you a good day![Shake]
@104823759:I think there's an error in the chart headings for these columns[图片]
2
Dear client, Please make sure you update to the latest version. Not all stocks support the Candlestick Pattern, please follow the page display. If you still can't see it after updating please contact customer service for more information. Thank you for your support!
4
Dear client, 2-3 working days after the balloting date, the allotment results will be announced, and the funds for successful subscriptions and relevant fees will be debited from your Moomoo MY universal account.
Excess funds will be automatically unfrozen. Please pay attention to your account balance. If you have any questions, please feel free to contact us via MooMoo-Me-Customer Service-Online Inquiry or hotline (+60) 03 9212 0708 Thank you for your support!
Excess funds will be automatically unfrozen. Please pay attention to your account balance. If you have any questions, please feel free to contact us via MooMoo-Me-Customer Service-Online Inquiry or hotline (+60) 03 9212 0708 Thank you for your support!
4
Dear client,financing interest is calculated on a daily basis, at the same rate as the financing interest rate for Malaysian stocks (6.8% per annum). For details of IPO Subscription Fees, kindly visit https://www.moomoo.com/my/support/topic9_212 If you have any questions, please feel free to contact us via MooMoo-Me-Customer Service-Online Inquiry or hotline (+60) 03 9212 0708 Thank you for your support! Have a nice day!
3
When you call during off-market hours Eastern Time, a recording tells you that no one is available but for during market hours.
All that is left is the AI bot customer service window and no help files on point to my question.
Specifically, why a buy order indicates that it is buying on margin when I have more (“withdrawable”) cash than the order placed in the account?