CIRCA RESORT & CASINO AND AMAZON CELEBRATE DEPLOYMENT OF ALEXA SMART PROPERTIES WITH HOTEL GENIE
CIRCA RESORT & CASINO AND AMAZON CELEBRATE DEPLOYMENT OF ALEXA SMART PROPERTIES WITH HOTEL GENIE
Alexa Technology Gives Guests of Downtown Las Vegas Casino-Resort Seamless Access to In-Room Services and Amenities
Alexa Technology 让拉斯维加斯市中心赌场度假村的客人可以无缝使用客房内服务和设施
LAS VEGAS, June 30, 2023 /PRNewswire/ -- Circa Resort & Casino is announcing the deployment of Amazon's Alexa Smart Properties (ASP) supported technology in all of its rooms and suites at the adults-only casino-resort in downtown Las Vegas. Now equipped with ASP-supported devices and solutions, including guest service applications built in collaboration with Hotel Genie, Circa is offering a new way for guests to seamlessly access services and amenities during their stay.
拉斯维加斯, 2023年6月30日 /PRNewswire/ — Circa 度假村和赌场 正在宣布部署亚马逊的 Alexa 智能属性 (ASP) 在市中心这个仅限成人的赌场度假村的所有客房和套房都支持技术 拉斯维加斯。现在配备了 ASP 支持的设备和解决方案,包括与之合作构建的访客服务应用程序 精灵酒店,Circa为客人提供了一种在住宿期间无缝使用服务和便利设施的新方式。
Specifically, ASP deepens guest engagement through experiences enabled by Alexa – a general purpose voice AI. When using an Echo device within their hotel room or suite, guests can do things like get property information like check out time, set wake-up calls, make reservations, request housekeeping needs, order food, make outbound phone calls, and so much more.
具体而言,ASP 通过 Alexa(一种通用语音人工智能)提供的体验来加深宾客的参与度。在酒店房间或套房内使用Echo设备时,房客可以做一些事情,例如获取住宿信息,例如退房时间、设置叫醒电话、进行预订、请求家政需求、订购食物、拨打外线电话等等。
Additionally, Circa and Amazon worked with Hotel Genie to build and implement Private Branch Exchange (PBX) support, allowing Circa to link ASP-supported devices with their existing phone systems for routing Alexa calls and supporting caller ID when guests and hotel staff conduct calls. Circa is the first hospitality property to implement the ASP-supported feature with Hotel Genie's Voice Bridge technology.
此外,Circa 和 Amazon 与 Hotel Genie 合作构建和实施了 Private Branch Exchange (PBX) 支持,允许 Circa 将支持 ASP 的设备与其现有的电话系统关联起来,用于路由 Alexa 呼叫,并在客人和酒店工作人员进行通话时支持来电显示。Circa是第一家使用Hotel Genie的Voice Bridge技术实现ASP支持的功能的酒店集团。
"We are proud to collaborate with industry leaders like Amazon and Hotel Genie to deploy technology that betters experiences for our guests and staff at Circa Resort & Casino," said Circa co-CEO and founder Greg Stevens. "We worked with Amazon and Hotel Genie to build and scale technology that not only makes guests' stays smooth and fun with creative offerings, but also facilities excellent communication with our staff for an array of needs during their visit."
Circa联席首席执行官兼创始人说:“我们很自豪能与亚马逊和Hotel Genie等行业领导者合作,部署技术,为Circa Resort & Casino的客人和员工提供更好的体验。” 格雷格史蒂文斯。“我们与亚马逊和Hotel Genie合作开发和扩展了技术,该技术不仅通过创意产品使客人保持顺畅而有趣,而且还促进了与员工的良好沟通,以满足他们在访问期间的一系列需求。”
"Hotels know their guests, and Amazon provides new capabilities to help make the experiences they deliver more effortless and enjoyable. By adapting these tools to their specific brand needs, properties have a whole new way to differentiate themselves," said Bram Duchovnay, director of Alexa Smart Properties. "We're excited about the deployment at Circa because they're as obsessed about their customers as we are ours, and we know the unique Alexa experiences they're building and deploying at scale will surprise and delight their guests."
“酒店了解他们的客人,亚马逊提供了新的功能,帮助他们提供更轻松、更愉快的体验。通过调整这些工具以适应其特定的品牌需求,房产有了一种全新的方式来脱颖而出,” 他说 Bram Duchovnay,Alexa 智能地产董事。“我们对Circa的部署感到兴奋,因为他们和我们一样痴迷于客户,而且我们知道他们大规模构建和部署的独特Alexa体验会让他们的客人感到惊讶和高兴。”
CEO of Hotel Genie Russ Goeckner said, "We're excited to work with Amazon to provide Circa new and intuitive solutions that make solid business and financial sense. Amazon gives us the right foundation and competitive edge to develop first class solutions that drive success for our customers and in turn, drives success with their guests."
Hotel Genie 首席执行官Russ Goeckner表示:“我们很高兴能与亚马逊合作,提供具有扎实商业和财务意义的全新直观解决方案。亚马逊为我们提供了正确的基础和竞争优势,使我们能够开发一流的解决方案,为我们的客户带来成功,进而推动他们的客户取得成功。”
A deeper look into the ASP-supported devices and services, including Hotel Genie applications, at Circa:
在 Circa 上更深入地了解支持 ASP 的设备和服务,包括 Hotel Genie 应用程序:
Guest Capabilities
Hotel guests are greeted with personal and high-tech touches from the moment they walk on property. Specifically in guestrooms, the following capabilities are available for convenience through ASP-supported devices and solutions:
访客能力
从酒店客人走进酒店的那一刻起,他们就会受到个性化和高科技的欢迎。特别是在客房中,为了方便起见,可通过 ASP 支持的设备和解决方案提供以下功能:
- Pull up a list of menu items available to order from Circa's 24/7 deli, Saginaw's Delicatessen. Saginaw's serves up a variety of freshly made sandwiches, all-day breakfast, dinner classics and homemade desserts;
- Place housekeeping requests like ordering additional pillows, fresh towels, bath and beauty products and clean bed sheets with a simple voice command;
- Request concierge assistance with amenities and order other items such as flower arrangements and bouquets and champagne;
- Play your favorite music throughout room or suite;
- Make calls to the front desk, VIP lounge, concierge, bell desk, valet, Club One Players Club and housekeeping using voice commands or by touch;
- Easily make reservations via the resort's reservation desk for Circa's restaurants including 8 East, Barry's Downtown Prime, Project BBQ and Saginaw's Delicatessen; Stadium Swim; and more
- Set wake-up calls;
- Access hotel, restaurant and amenity information like operating hours, costs and more;
- Make phone calls with caller ID visible through PBX support;
- Use voice commands or the touch screen on the multimodal device to control the Smart Room with features including turning the lights on or off.
- 从 Circa 的 24/7 全天候熟食店 Saginaw's Delicatessen 调出可供订购的菜单清单。Saginaw's 供应各种新鲜制作的三明治、全天早餐、经典晚餐和自制甜点;
- 通过简单的语音命令提出客房清洁请求,例如订购额外的枕头、干净的毛巾、沐浴和美容产品以及干净的床单;
- 要求礼宾人员协助提供便利设施,并订购其他物品,例如插花、花束和香槟;
- 在房间或套房内播放您最喜欢的音乐;
- 使用语音命令或触摸拨打前台、贵宾休息室、礼宾服务、服务台、代客泊车、Club One Players Club 和客房清洁电话;
- 通过度假村的预订台轻松预订 Circa 的餐厅,包括 8 East、Barry's Downtown Prime、Project BBQ 和 Saginaw's Delicatessen;Stadium Swim 等
- 设置叫醒电话;
- 访问酒店、餐厅和便利设施信息,例如营业时间、费用等;
- 通过 PBX 支持拨打带有来电者 ID 的电话;
- 使用语音命令或多模式设备上的触摸屏控制智能房间,其功能包括打开或关闭灯光。
Expedited Dispatching
The Echo devices enhance operations in departments like housekeeping and maintenance as requests are sent immediately to staff. Comprehensive reporting also provides valuable insight on performance metrics, common requests, feature use, response times and more.
加急配送
Echo设备可以立即向员工发送请求,从而增强家政和维护等部门的运营。全面的报告还提供了有关性能指标、常见请求、功能使用情况、响应时间等的宝贵见解。
Circa delivers an experience built on the original principles of old-school Las Vegas hospitality honoring the Golden Age of the city. It blends the glamour of vintage Vegas with modern luxuries and cutting-edge technology. Guests can experience top-notch entertainment and standout amenities including a multi-tiered pool amphitheater – Stadium Swim – which features a high-tech water filtration system that cleans water faster than any pool in the city; the world's largest sportsbook, home to a 78-million-pixel screen and a viewing capacity for 1,000; a technologically advanced transportation hub – dubbed Garage Mahal – built with ride share in mind; and much more.
Circa 提供的体验建立在老派原始原理之上 拉斯维加斯 热情好客,以纪念这座城市的黄金时代。它将复古拉斯维加斯的魅力与现代奢侈品和尖端科技融为一体。宾客可以体验一流的娱乐和一流的设施,包括多层泳池露天剧场——Stadium Swim,该剧场采用高科技滤水系统,比城市中的任何游泳池都更快地清洁水;世界上最大的体育博彩,拥有7800万像素的屏幕,可容纳1,000人;一个名为Garage Mahal的技术先进的交通枢纽,专为拼车而建;等等。
About Circa Resort & Casino
Get ready for the time of your life at Circa Resort & Casino, an adults-only casino-resort concept in the heart of downtown Las Vegas. The AAA Four Diamond Circa pays homage to Vegas' Golden Era through vintage design, old-school hospitality and nods to the city's history while introducing high-tech advancements and innovative amenities. The resort features upscale rooms and suites; the world's largest sportsbook; Stadium Swim, a year-round pool aqua theater; a two-story casino; Garage Mahal, a high-tech transportation hub; the luxe Legacy Club rooftop lounge; an expansive local art collection; 35,000 sq. ft of meetings and conventions space and more. Guests can indulge at original restaurant concepts including premium steaks and seafood at Barry's Downtown Prime from Chef Barry S. Dakake and Make It Happen Hospitality; Pan-Asian fare at 8 East from Chef Dan Coughlin; deli classics at Saginaw's Delicatessen from restaurateur Paul Saginaw; authentic Carolina barbecue at Project BBQ; and all-star menus at Victory Burger & Wings Co. from the founding family of American Coney Island. Visit circalasvegas.com or follow us on Facebook, Twitter and Instagram at @circalasvegas to stay up to date.
关于 Circa 度假村和赌场
在 Circa Resort & Casino 为人生中的时光做好准备,这是一家仅限成人的赌场度假概念,位于市中心 拉斯维加斯。AAA Four Diamond Circa 通过复古设计、老派的款待和对这座城市历史的致敬,同时引入高科技进步和创新设施,向拉斯维加斯的黄金时代致敬。度假村设有高档客房和套房;世界上最大的体育博彩;Stadium Swim,全年开放的泳池水上剧场;两层楼的赌场;高科技交通枢纽Garage Mahal;豪华的Legacy Club屋顶休息室;丰富的当地艺术收藏品;35,000平方英尺的会议和会议空间等等。客人可以在 Barry's Downtown Prime 的 Chef 尽情享受包括优质牛排和海鲜在内的原创餐厅概念 巴里·S·达卡克 还有 Make It Happen Happen Hospitality;Chef 在 丹·考夫林;餐馆老板 Paul Saginaw 在 Saginaw's Delicatessen 供应的经典熟食店;Project BBQ 的正宗卡罗来纳烧烤;以及来自美国康尼岛创始家族的 Victory Burger & Wings Co. 的全明星菜单。访问 circalasvegas.com 或者在 Facebook、Twitter 和 Instagram 上关注我们,网址为 @circalasvegas 了解最新情况。
SOURCE Circa Resort & Casino
来源 Circa 度假村和赌场