Playvox Announces Partnership Integration With Five9 to Create Exceptional Experiences for Customers and Agents
Playvox Announces Partnership Integration With Five9 to Create Exceptional Experiences for Customers and Agents
Playvox's full suite of Workforce Management solutions
now available on the Five9 CX Marketplace
Playvox 的全套劳动力管理解决方案
现已在 Five9 CX 商城上市
SUNNYVALE, Calif., Feb. 27, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced its partnership with Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. Playvox's full Workforce Management (WFM) Solution is now available on the Five9 CX Marketplace, enabling businesses across all industries to easily integrate Playvox's intuitive and seamless technology with the Five9 Intelligent Cloud Contact Center.
加利福尼亚州森尼韦尔,2024年2月27日 /PRNewswire/ — 为数字优先联系和支持中心提供劳动力参与度管理(WEM)解决方案的领先提供商Playvox今天宣布与智能客户体验平台提供商Five9(纳斯达克股票代码:FIVN)建立合作伙伴关系。Playvox的完整劳动力管理(WFM)解决方案现已在Five9 CX市场上市,使各行各业的企业能够轻松地将Playvox的直观无缝技术与Five9智能云联系中心整合。
The Five9 platform facilitates billions of call minutes annually. It provides digital engagement, analytics, workflow automation, and workforce optimization, combined with practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. Playvox's WFM leverages AI to help make planning, forecasting, employee scheduling, and intraday planning easier, more accurate, and far less time-consuming. These solutions, combined with the Five9 platform, offer organizations customized, smarter, simpler, and unique experiences with real-time visibility into their business – all while empowering their employees with flexibility and insight.
Five9平台每年为数十亿分钟的通话时间提供便利。它提供数字互动、分析、工作流程自动化和劳动力优化,再加上实用的人工智能,以创造更多人性化的客户体验,吸引和增强联络中心代理的能力,并提供切实的业务成果。Playvox 的 WFM 利用人工智能帮助简化规划、预测、员工排班和盘中计划,使之更容易、更准确,耗时更少。这些解决方案与Five9平台相结合,为组织提供定制、更智能、更简单和独特的体验,并实时了解其业务情况,同时为员工提供灵活性和洞察力。
"Playvox is proud to align with Five9 to bring its full suite of solutions, including its award-winning Workforce Management (WFM) solution to its shared and new customers," said Daniel Pagel, Chief Executive Officer, Playvox. "Companies like Chime, Rothy's, and the Pan Foundation are already taking advantage of our innovative technologies. Now, this partnership allows them to access these solutions from the Five9 integrated marketplace."
Playvox首席执行官丹尼尔·佩格尔表示:“Playvox很荣幸能与Five9合作,为其共享和新客户提供全套解决方案,包括屡获殊荣的劳动力管理(WFM)解决方案。”“像Chime、Rothy's和Pan基金会这样的公司已经在利用我们的创新技术。现在,这种伙伴关系使他们能够从Five9综合市场访问这些解决方案。”
About Five9
关于 Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide. For more information, visit .
Five9 智能客户体验平台提供了一套全面的解决方案,用于协调流畅的客户体验。我们的云原生、多租户、可扩展、可靠和安全的平台包括联络中心、全渠道互动、员工参与度管理、通过 1,000 多个合作伙伴实现的可扩展性,以及作为平台一部分嵌入的创新、实用的人工智能、自动化和旅程分析。Five9 为全球 2,500 多个组织带来了人员、技术和合作伙伴的力量。欲了解更多信息,请访问。
About Playvox
关于 Playvox
Playvox's powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Salesforce, Amazon Connect, Slack, Kustomer and Zendesk. Learn more:
Playvox 极其简单的员工交互管理解决方案改变了客户服务。我们知道,卓越的员工参与度可以带来非凡的客户体验,我们喜欢创建解决方案,帮助我们的客户在每位员工和每一次互动中释放全部潜力。Playvox为全球增长最快的品牌提供支持,并自豪地为Noom、NuBank、Stitch Fix和Twitter等不断扩大的数字体验先驱者提供服务。我们的日程安排、绩效、学习、质量反馈和游戏化套件通过Salesforce、Amazon Connect、Slack、Kustomer和Zendesk等平台无缝融入了现代支持运营生态系统。了解更多:
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SOURCE Playvox
来源 Playvox