LivePerson Recognized by Leading Independent Research Firm as a Strong Performer in Conversational AI for Customer Service Report
LivePerson Recognized by Leading Independent Research Firm as a Strong Performer in Conversational AI for Customer Service Report
Achieved highest possible score across seven criteria in report for customer experience leaders
在七项评选标准中取得了最高可能的分数。在客户体验领导者报告中。
NEW YORK, June 12, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave: Conversational AI For Customer Service, Q2 2024.
纽约，2024年6月12日/美通社/ - 林布拉德探险控股公司 (NASDAQ：LIND；以下简称"公司"或"林布拉德探险")，作为全球领先的探险旅游公司和现代探险游轮的先驱，宣布新增两艘专为探险客设计的加拉帕戈斯群岛探险游轮，并加入了林布拉德探险-国家地理远征队liveperson数字客户谈话领域的企业领导者纳斯达克:LPSN在这方面被认为是一个强劲的表现者。最近的报告对14家最重要的客户服务对话式人工智能供应商进行了23项评估，以帮助客户体验领导者选择适合他们需求的供应商。
The recent report evaluated the 14 most significant providers of conversational AI for customer service against 23 criteria to help customer experience leaders select the right one for their needs.
LivePerson在以下标准中取得了最高可能的分数：全渠道、数字用户体验、机器人管理、运营报表和仪表板、业务洞察、合作伙伴生态系统以及用户数。
LivePerson achieved the highest possible scores for the following criteria: omnichannel, digital user experience, bot management, operational reports and dashboards, business insights, partner ecosystem, and number of customers.
“我们认为LivePerson屡获殊荣的高等级人工智能是全球顶级品牌选择我们与他们的客户进行数字对话的基本原因之一，”LivePerson CEO John Sabino说。“我们引领了将人工智能整合到统一的客户体验、代理经验和分析中，并很高兴获得Forrester对我们人工智能的新认可。”
"We believe LivePerson's award-winning, enterprise-grade AI is one of the fundamental reasons why the world's top brands choose us for digital conversations with their customers," said John Sabino, CEO of LivePerson. "We're proud to lead the vanguard for integrating artificial intelligence into unified CX, agent experience, and analytics — and thrilled to earn this new recognition of our AI from Forrester."
总体而言，供应商受到当前产品、战略和市场份额的影响进行了评估。为了被纳入评估范围，供应商必须满足包括以下标准在内的条件：
Overall, vendors were evaluated on the strength of their current offerings, their strategies, and their market presence. To be included in the assessment, vendors had to meet criteria including:
提供对话式人工智能的完整解决方案，受到Forrester企业客户的关注，专业的销售和交付团队。
- Complete solutions for conversational AI
- Mindshare among Forrester's enterprise customers
- A strong focus on customer service users and buyers, with sales and delivery teams dedicated to them
- 提供对话式人工智能的完整解决方案。
- 在Forrester的企业客户中具有思想领先地位。
- 强调客户服务用户和买家，专门设立销售和交付团队。
To learn more about LivePerson's solutions for digital customer conversations, visit www.liveperson.com.
了解LivePerson的数字客户交流解决方案，请访问www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Companynamed us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Mike Tague, [email protected]
liveperson纳斯达克（NASDAQ:LPSN）是数字客户谈话领域的企业领导者。包括汇丰银行、Chipotle、维珍媒体在内的全球领先品牌都使用我们屡获殊荣的谈话云平台，与数百万消费者联系。我们每月处理近10亿次交谈互动，提供独特的数据集和基于人工智能的解决方案，加速联系中心转型，大力提高客服代表的生产力并提供更个性化的客户体验。Fast CompanyGartner 将我们评为全球最具创新力的人工智能公司之一。如果您想与我们或我们的人工智能交流，请访问liveperson.com。.
Contact:
Mike Tague
mtague@liveperson.com
Brian Siegel，IRC，MBA-高级管理董事，Hayden IR，电话：（346）396-8696，ir@zedge.net
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.
来源 LivePerson, Inc。