Sabre Hospitality Launches SynXis Concierge.AI, Revolutionizing Customer Service With Generative AI
Sabre Hospitality Launches SynXis Concierge.AI, Revolutionizing Customer Service With Generative AI
Sabre Hospitality to showcase Concierge.AI at HITEC Charlotte, USA
纳斯达克Sabre Hospitality将在美国夏洛特举行的HITEC展会上展示Concierge.AI
SOUTHLAKE, Texas, June 18, 2024 /PRNewswire/ -- Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers. Sabre Hospitality will be showcasing the product and its capabilities at HITEC Charlotte in USA between June 24-27, 2024.
2024年6月18日，德克萨斯州南湖市/美通社/ - Sabre Hospitality隶属于Sabre Corporation(NASDAQ: SABR)，是领先的全球旅游业软件和科技服务供应商，今天宣布推出SynXis Concierge.AI，这是一款利用生成式AI技术来转变酒店客户服务的创新解决方案。Sabre Hospitality将在2024年6月24日至27日于美国夏洛特的HITEC展示该产品及其功能。Sabre Corporation2024年6月18日德克萨斯州南湖市/美通社/ - Sabre Hospitality隶属于纳斯达克（NASDAQ: SABR）的Sabre Corporation，是领先的全球旅游业软件和科技提供商，正在推出SynXis Concierge.AI，这是一款利用生成式AI技术改变酒店业客户服务的创新解决方案。Sabre Hospitality将于2024年6月24日至27日在美国夏洛特的HITEC展示该产品及其功能。
SynXis Concierge.AI represents Sabre Hospitality's first deployment of Generative AI, a technology that generates new content from inputs such as text, images, and code. Drawing on Sabre's extensive data resources, Concierge.AI provides immediate, detailed, and accurate responses to specific queries, ensuring that effectiveness is no longer solely dependent on support agent knowledge and experience.
SynXis Concierge.AI代表了Sabre Hospitality对生成式人工智能的首次部署，一种可以从文本、图像和代码等输入中生成新内容的技术。利用Sabre广泛的数据资源，Concierge.AI提供即时、详细和准确的特定查询响应，确保有效性不再仅仅取决于支持代理的知识和经验。
Initially, SynXis Concierge.AI is being utilized by Sabre's Customer Care and Delivery (CCD) team to enhance customer service. The entire CCD team is equipped with Concierge.AI, poised to handle a variety of customer interactions including questions, requests, and problem resolution.
最初，SynXis Concierge.AI将被Sabre的客户护理和交付（CCD）团队用于增强客户服务。整个CCD团队都配备有Concierge.AI，以处理各种客户互动，包括问题、请求和问题解决。
"SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions," said Scott Wilson, President, Sabre Hospitality. "This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers' expectations."
Sabre Hospitality总裁Scott Wilson说:"SynXis Concierge.AI将显著提高客户服务体验，提供快速准确的解决方案。这一创新彰显了我们利用尖端技术以满足并超越客户期望的承诺。"
Sabre Hospitality's plans for SynXis Concierge.AI, include integration into the Community Portal to enhance self-service capabilities. Sabre is also exploring its application in existing products to drive operational efficiency and optimize conversions.
Sabre Hospitality计划将SynXis Concierge.AI集成到社区门户中，以增强自助服务功能。Sabre还在探索其在现有产品中的应用，以提高操作效率并优化转化率。
"Generative AI represents a monumental leap in technology for the hospitality industry," said Amy Read, VP of Innovation at Sabre Hospitality. "With SynXis Concierge.AI, we are not only revolutionizing customer service but also unlocking new opportunities for driving operational efficiency and personalizing the guest experience. We have the data and connectivity to maximize Generative AI's potential, and we are fully committed to continuous innovation, helping our customers achieve their fullest potential with this transforming technology."
Sabre Hospitality的创新副总裁Amy Read说:"生成式人工智能代表了酒店业技术上的重大飞跃。通过SynXis Concierge.AI，我们不仅革新了客户服务，还开启了推动运营效率和个性化客户体验的新机会。我们拥有充足的数据和连接性，可以最大程度地发挥生成式人工智能的潜力，我们完全致力于不断创新，帮助我们的客户实现这一转型技术的最大潜力。"
About Sabre Corporation
Sabre Corporation is a leading software and technology company that takes on the biggest opportunities and solves the most complex challenges in travel. The company connects travel suppliers and buyers around the globe through innovative products and next-generation technology solutions. Sabre harnesses speed, scale, and insights to build tomorrow's technology today – empowering airlines, hoteliers, agencies, and other partners to retail, distribute, and fulfill travel worldwide. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information, visit www.sabre.com.
关于Frasers Hospitality
Frasers Hospitality庆祝其通过在亚太地区，欧洲，中东和非洲开展广泛的住宿业务而取得的26年杰出成就。总部位于新加坡的Frasers Hospitality拥有超过20个国家的100多个物业的全球多样化投资组合。今天，Frasers Hospitality成为全球规模最大，增长最快的服务公寓，酒店和高级出租公寓投资者和运营商之一，致力于在全球优良地点提供无与伦比的住宿体验和解决方案。作为一家经验丰富的酒店投资者和运营商，Frasers Hospitality专注于识别和优化酒店资产，为股东和合作伙伴创建长久的价值。
作为Frasers Property的战略业务单位，Frasers Hospitality的屡获殊荣的品牌组合由五个独特品牌组成——Fraser Suites，Fraser Residence，Fraser Place，Capri by Fraser和Modena by Fraser，这些品牌将为挑剔的客户重新定义舒适，便捷和个性化。Frasers Hospitality以其对行业卓越完美服务的承诺在全球范围内获得了众多行业赞誉和奖项，在全球范围内展现了其行业领导地位和致力于策划异常住宿体验的承诺。欲了解有关Frasers Hospitality的更多信息，请访问其官方网站。
Sabre Corporation是一家领先的软件和技术公司，通过创新产品和下一代技术解决方案将全球旅游供应商和买家连接起来，拓展最大的商机和解决最复杂的旅游难题。Sabre利用速度、规模和洞察力，为明天建造技术，赋能航空公司、酒店业者、代理商和其他合作伙伴，在全球零售、分销和旅游履行领域拥有广泛的服务客户。总部位于美国德克萨斯州南湖市，Sabre在全球160多个国家为客户提供服务。有关详细信息，请访问www.sabre.com。www.sabre.com.
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SOURCE Sabre Corporation
SOURCE Sabre Corporation