LivePerson Named a Strong Performer in Digital Customer Interaction Solutions by Leading Independent Research Firm
LivePerson Named a Strong Performer in Digital Customer Interaction Solutions by Leading Independent Research Firm
Recognized as best fit for traditional enterprises seeking a reliable and scalable digital transformation partner
被认为是传统企业寻找可靠且可扩展的数字转型合作伙伴的最佳选择。
NEW YORK, June 27, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in "The Forrester Wave: Digital Customer Interaction Solutions, Q2 2024." According to the report, "LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner."
2024年6月27日，纽约 / PRNewswire / -- liveperson数字客户对话领域的企业领袖LivePerson（纳斯达克股票代码：LPSN）被评为“2014年第二季度数字客户交互解决方案的强劲表现者”（The Forrester Wave: Digital Customer Interaction Solutions, Q2 2024）。报告显示，“LivePerson是传统企业寻求可靠和可扩展的数字化转型伙伴的最佳选择。”
The new report evaluates the 11 most significant providers of digital customer interaction solutions (DCIS) against 34 criteria to help contact center and digital business leaders select the right one for their needs.
新报告根据34项标准评估了11个最重要的数字客户交互解决方案（DCIS）提供商，以帮助联系中心和数字商务领导人选择适合他们需求的正确的解决方案。
LivePerson received the highest possible scores across 12 criteria: messaging engine, interaction quality evaluation, adaptive digital strategy optimization, accessibility, security and compliance, scalability and availability, adoption, pricing flexibility and transparency, partner ecosystem, community, revenue, and number of customers. According to the report, "LivePerson is equipped to meet the demands of even the most extensive enterprise messaging operations."
LivePerson在12个标准方面获得了最高可能的分数：消息引擎、交互质量评估、自适应数字策略优化、可访问性、安全合规、可扩展性和可用性、采用程度、定价灵活性和透明度、合作伙伴生态系统、社区、收入和客户数量。 根据报告，“LivePerson配备了满足最广泛企业消息操作需求的能力。”
"Digital transformation is no small task, and enterprises are rightly concerned about finding a trusted partner to help them safely bridge the gap between the current state — where call volumes and costs keep rising — and the digital-first, AI-empowered contact center of the future. On top of multiple recognitions from Forrester over the past year, we're proud to be named among the top providers for digital customer interaction solutions," said John Sabino, CEO of LivePerson.
“数字化转型任务艰巨，企业方面非常关注找到一位值得信赖的合作伙伴，来帮助他们安全地弥合当前状态和未来数字化为先、被人工智能赋能的客服中心之间的差距。除了过去一年里获得的多项肯定，我们也很荣幸地被认为是数字客户交互解决方案的顶尖提供商之一。” LivePerson的首席执行官约翰·萨比诺表示。在过去一年里，我们获得了多项来自Forrester的认可。LivePerson的首席执行官约翰·萨比诺表示：“除了过去一年里获得的多项肯定，我们也很荣幸地被认为是数字客户交互解决方案的顶尖提供商之一。”
To learn more about LivePerson's solutions for digital customer conversations, visit www.liveperson.com.
了解LivePerson的数字客户交流解决方案，请访问www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Companynamed us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Mike Tague, [email protected]
liveperson纳斯达克（NASDAQ:LPSN）是数字客户谈话领域的企业领导者。包括汇丰银行、Chipotle、维珍媒体在内的全球领先品牌都使用我们屡获殊荣的谈话云平台，与数百万消费者联系。我们每月处理近10亿次交谈互动，提供独特的数据集和基于人工智能的解决方案，加速联系中心转型，大力提高客服代表的生产力并提供更个性化的客户体验。Fast CompanyGartner 将我们评为全球最具创新力的人工智能公司之一。如果您想与我们或我们的人工智能交流，请访问liveperson.com。.
Media contact:
Mike Tague
mtague@liveperson.com
媒体联系人：
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.
来源 LivePerson, Inc。