VIA Ranks Tops With Customers
VIA Ranks Tops With Customers
Agency recognized with three awards at TransDASH Summit
代理商在TransDASH峰会上获得三个奖项认可。
SAN ANTONIO, July 2, 2024 /PRNewswire/ -- VIA Metropolitan Transit customers have given the San Antonio-area transit agency the highest customer satisfaction rating for the first part of 2024, according to a national rating scale that scores several U.S. transit agencies on customer experience metrics.
2024年上半年，VIA城市公交客户在国家评级尺度上为圣安东尼奥地区交通机构提供了最高的客户满意度评分，该尺度对几家美国交通机构的客户体验指标进行评分。
VIA earned three national awards from TransPro at the company's annual summit in June: the highest customer satisfaction score for Quarter 1 of 2024, the highest Net Promoter Score for Quarter 1 of 2024, and the Best Improvement in Net Promoter Score from Quarter 1 of 2023 to Quarter 1 of 2024.
VIA在公司6月份的年度峰会上荣获三个国家奖项：2024年第一季度最高客户满意度评分、2024年第一季度最高净推荐者得分以及从2023年第一季度到2024年第一季度净推荐者得分的最佳改善奖。
TransPro is a transit industry leader in consumer insights and advisory services that tracks key performance metrics such as Net Promoter Score, frequency, organizational goals and service outcomes that are important to the community being served.
TransPro是一家公交行业的领先公司，提供消费者洞察和咨询服务，跟踪关键绩效指标，如净推荐者得分、频率、组织目标和对服务受众重要的服务结果。
The firm tracks key metrics using TransDASH, a dashboard designed to measure customer, community and taxpayer value of participating transit agencies across the country, including VIA, Salem Area Mass Transit District, Capital District Transportation Authority, RTD in Denver, Colorado, TriMet in Portland, Oregon and several others.
该公司使用TransDASH跟踪关键指标，这是一个仪表板，旨在衡量参与全国公交机构的客户、社区和纳税人的价值，包括VIA、塞勒姆地区大众运输区、首都地区交通管理局、丹佛的RTD、俄勒冈的TriMet以及其他几家机构。
A Net Promoter Score, or NPS, can range from -100 to 100, and is a metric measuring customer satisfaction and loyalty. It is an indicator of how likely customers are to recommend a product or service to friends and family, based on their experience using the service and interacting with team members.
净推荐者得分（NPS）可以在-100到100之间变化，是一个衡量客户满意度和忠诚度的指标。这是一个基于客户使用服务和与团队成员互动的体验，评估客户推荐产品或服务给朋友和家人的可能性的指标。
For VIA, the NPS applies to VIA fixed-route bus service. It's designed to capture loyalty and helps in gauging potential growth. VIA's NPS was 44 in Quarter 1 of 2023 and increased a year later to 57 in Quarter 1 of 2024, indicating that VIA customers are likely to recommend VIA as a transportation alternative. The average NPS for agencies scored is 29.
对于VIA，NPS适用于VIA固定路线公交服务。它旨在捕捉忠诚度，并有助于衡量潜在的增长。VIA在2023年第一季度的NPS为44，一年后在2024年第一季度增至57，表明VIA客户可能会推荐VIA作为交通方式。评分为29的机构平均NPS。
"These awards are wonderful accolades for the agency. They underscore our commitment to customer experience. Our industry-leading Net Promoter Score shows that VIA is doing a good job providing customers a tremendous value when they use our service," said VIA Senior Vice President of Public Engagement Jon Gary Herrera, who represented the agency at the TransDASH summit and awards ceremony. "This is a recognition of the good work that VIA's employees do to make it possible for us to serve our community, every day."
“这些奖项是代理机构的美好奖项。它们强调了我们对客户体验的承诺。我们领先行业的净推荐者得分表明，当客户使用我们的服务时，VIA提供了巨大的价值，” VIA资深公共参与副总裁Jon Gary Herrera表示，“这是对VIA员工为我们每天为社区服务所做的好工作的认可。”
CONTACT: Lorraine Pulido, Ph.D./c 210-380-6895
联系人：Lorraine Pulido，Ph.D./c 210-380-6895
SOURCE VIA
来源VIA