Playvox Joins the AWS Partner Network to Bring Workforce Engagement Management Solutions to the Global Network
Playvox Joins the AWS Partner Network to Bring Workforce Engagement Management Solutions to the Global Network
New partnership brings full suite of WEM solutions to trusted network
新合作伙伴将全套WEm解决方案带到可信任的网络
SUNNYVALE, Calif., July 16, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced that it has joined the globally recognized and trusted Amazon Web Services (AWS) Partner Network (APN). AWS partner programs are world-renowned for featuring vendor solutions that offer reliability, security, and operational excellence in cloud adoption and transformation. Through this partnership, Playvox will integrate its premium Playvox Workforce Management (WFM) and Quality Management (QM) solutions to AWS to deliver improved customer service, better agent experience, and optimized processes at the business level for organizations. This integration is part of Playvox's mission to broaden its continued investment in serverless infrastructure to address its growing customers and audience needs at scale.
加利福尼亚州圣尼维尔，2024年7月16日/ PRNewswire / - Playvox，领先的数字化第一接触和支持中心的工作人员参与管理（WEM）解决方案全球公认和信任的亚马逊网络服务（APN）。 AWS合作伙伴计划以提供在云采用和转型方面提供可靠性，安全性和运营卓越的供应商解决方案而闻名于世界。通过这项合作，Playvox将集成其高级Playvox Workforce Management (WFM)和页面。Quality Management (QM) 解决方案到AWS，以为组织提供改进客户服务，更好的代理体验和优化的流程的业务级别。此集成是Playvox旨在通过无服务器基础架构进行持续投资，以满足其不断增长的客户和观众需求的一部分。
"Playvox continues its quest to support its existing and future clients in delivering excellent customer service and performance through its software solutions," said Daniel Pagel, Chief Executive Officer, Playvox. "Collaborating with Amazon and joining its AWS elite partner program enables us to truly deliver on our promise and reach our goal of helping global organizations address their customer service issues and needs. With our complete WEM solution on AWS, we are helping them to optimize performance and reduce costs and friction, while increasing productivity and business outcomes."
“Playvox继续努力通过其软件解决方案支持现有和未来客户提供卓越的客户服务和表现，”Playvox首席执行官丹尼尔·佩吉尔说。 “与亚马逊合作，加入其AWS精英合作伙伴计划，使我们能够真正兑现承诺，实现我们的目标，帮助全球组织解决其客户服务问题和需求。通过我们在AWS上的完整的WEm解决方案，我们正在帮助他们优化性能，降低成本和摩擦，同时提高生产力和业务成果。”
Neo Financial, one of the fastest-growing fintechs in North America, is based in Calgary, Canada. It needed support with its data mapping to support forecasting. Since the initial implementation of the Playvox/AWS Solution, it has seen a dramatic improvement, jumping from 25 percent to 80-90 percent within the first week.
Neo Financial北美增长最快的金融科技公司之一，总部位于加拿大卡尔加里。它需要支持其数据映射以支持预测。自Playvox / AWS解决方案初始实施以来，它已经看到了显着的进步，从一周内提高了25％至80-90％。
"Our business continues to grow and become more complex, which includes supporting multiple partners. Playvox has allowed us to centralize our Experience Team into one system, allowing for a more seamless transition between workstreams and partner brands," said Cody Dafoe, Director, Performance Enablement, Neo Financial. "Stronger forecasting and distribution data has increased our schedule effectiveness, leading to a 20-30% increase in overall service level, reduced average speed of answer by 2-3 minutes, and increased employee engagement with more structured scheduling."
“我们的业务持续增长并变得更加复杂，其中包括支持多个合作伙伴。 Playvox使我们能够将我们的体验团队集中到一个系统中，从而实现更流畅的工作流之间和合作伙伴品牌之间的过渡，”Neo Financial的执行领先Cody Dafoe说。 “更强大的预测和分配数据提高了我们的调度效率，导致整体服务水平提高了20-30％，平均答案速度减少2-3分钟，并增加了更有结构的调度形式与员工的积极互动。”
Playvox Workforce Management is also available for purchase on the AWS Marketplace. The AWS Marketplace is a curated digital catalog that makes it easy to find, test, buy, and deploy third-party software. More information can be found here.
Playvox Workforce Management在AWS Marketplace上也有售。 AWS Marketplace是一个精选的数字目录，可轻松查找，测试，购买和部署第三方软件。更多信息请参见这里.
About The AWS Partner Network (APN)
Amazon Web Services (AWS) Partner Network (APN) is a global community that leverages AWS technologies, programs, expertise, and tools to build solutions and services for customers. It has more than 130,000 partners from over 200 countries, with 70 percent headquartered outside of the United States as of October 2023. Together, partners and AWS provide innovative solutions, solve technical challenges, win deals, and deliver greater customer value. More information can be found at
关于亚马逊网络服务（APN）
亚马逊网络服务（AWS）合作伙伴网络（APN）是一个全球社区，利用AWS技术，计划，专业知识和工具为客户建立解决方案和服务。截至2023年10月，它有来自200多个国家的超过130,000个合作伙伴，其中70％的总部位于美国以外。合作伙伴和AWS共同提供创新解决方案，解决技术挑战，赢得交易并提供更大的客户价值。更多信息请参见
About Playvox
Playvox's powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Salesforce, Amazon Connect, Slack, Kustomer, and Zendesk. Learn more:
关于Playvox
Playvox强大而简单的工作人员参与管理解决方案可以转化客户支持。我们知道，卓越的员工参与会产生非凡的客户体验，并且我们喜欢为客户创建有助于释放每个员工和每个互动的全部潜力的解决方案。 Playvox为全球增长最快的品牌提供支持，自豪地为扩展的数字体验先驱提供支持，如Noom，NuBank，Stitch Fix和Twitter。我们的计划安排，性能，学习，质量反馈和游戏化的授权代理套件可以与Salesforce，Amazon Connect，Slack，Kustomer和Zendesk等平台无缝融合现代支持操作生态系统。了解更多：
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SOURCE Playvox
来源Playvox