BofA Manages To Keep Expenses In Check By Going Digital — Now The Bank Is Using AI To Take It To 'Another Level'
BofA Manages To Keep Expenses In Check By Going Digital — Now The Bank Is Using AI To Take It To 'Another Level'
Bank of America Corp (NYSE:BAC) shares got an earnings lift on Tuesday as the company posted better-than-expected quarterly results. CEO Brian Moynihan pointed to expense management as a big part of the bank's recipe for success and suggested that it will only continue to improve with the help of AI.
美国银行股份有限公司（NYSE：BAC）周二发布了超预期的季度财报，这推动了该公司的股票价格上涨。CEO布赖恩·莫义汉指出，费用管理是该银行成功的重要部分，并表示在人工智能的帮助下，情况只会继续改善。
What Happened: Tuesday on CNBC's "Squawk On The Street," Moynihan suggested the implementation of AI is beginning to show up in the company's performance.
周二在CNBC的“Squawk On The Street”节目上，莫义汉表示，人工智能的实施开始在公司的业绩中体现。
"This is not something you can do overnight," Moynihan said.
“这不是您可以在一夜之间完成的事情，”莫义汉说。
BofA digitized financial services 20 years ago when it began deploying online and mobile banking capabilities. Today, a strong majority of its business is digital and the company continues to lean into the digital transformation with the latest AI technologies, Moynihan explained.
20年前，BofA开始部署在线和移动银行业务，数字化金融服务。如今，其业务的绝大部分仍是数字化的，并且该公司继续借助最新的人工智能技术进行数字化转型，莫义汉解释道。
Operating expenses on a quarterly basis are still approximately where they were nearly a decade ago, despite all of the growth of BofA and the inflation that has taken hold in recent years, Moynihan said.
莫义汉表示，尽管BofA的规模和通货膨胀近年来都有所增加，但营业费用仍处于差不多十年前的水平。
"That's all through the implementation of digital capabilities," he said. "What artificial intelligence does is take that to another level."
他说：“这都是通过数字化能力的实施实现的，人工智能所做的是将其推向一个新的高度。”
Don't Miss: Broadcom Has Over $150B Of AI Silicon Opportunity Over Next 5 Years, Says Analyst
不要错过：分析师称，博通未来5年将有超过1500亿的人工智能硅芯片机会
The BofA CEO highlighted the company's AI-powered financial assistant called "Erica," which now has more than 19 million users and is completing nearly 175 million interactions each quarter.
BofA的CEO强调了该公司AI助手“Erica”的功能，该系统现在拥有超过1900万用户，并且每个季度完成近17500万次的互动。
"Each one of those would have been a text or a phone call or an email and a direct response, and now it can answer the straightforward questions," he said.
他说：“以前每一个互动都需要文本、电话或电子邮件直接回复，现在它可以回答简单的问题。”
Moynihan told CNBC that the same technology being used to power the company's natural language processing engine "Erica" can be applied to other areas of the business.
莫义汉告诉CNBC，用于支持公司自然语言处理引擎“Erica”的技术可以应用于业务的其他领域。
"We think there is great hope for AI on taking models that are built for specific purposes, applying them to our data, make sure they're fed right, applying them on our premises so we make sure they are secure with our customers," Moynihan said.
莫义汉说：“我们认为，将专为特定目的建立的模型应用于我们的数据，确保它们得到正确的发送，将它们应用于我们的场地，以确保它们与我们的客户安全，这可以帮助我们完成任务，并将工作从同事身上减轻，替换为他们更喜欢的工作。”
"Then we can use them to help us do tasks and take work away that teammates would rather not do and replace it with more work they'd rather do. And that's what we're up to."
“这就是我们要做的事情。”
BofA beat analyst estimates on the top and bottom lines and guided for net interest income growth in the fourth quarter, which helped shares jump to 52-week highs on Tuesday.
BofA的业绩超过了分析师的预期，并且在第四季度进行了净利息收入增长的预测，这使得周二该公司的股票价格飙升至52周高位。
BAC Price Action: Bank of America shares were up 5.65% at $44.28 at the time of publication Tuesday, according to Benzinga Pro.
据Benzinga Pro消息，截至周二发稿时，美国银行的股票价格上涨了5.65％至44.28美元。
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Photo: Shutterstock.
照片：shutterstock。