Tesla Bull And Grok Investor Pierre Ferragu Compares ChatGPT With Predicament Facing Call Center Employees: 'Feel About As Useless As The Poor Soul On The Other End Of The Line'
Tesla Bull And Grok Investor Pierre Ferragu Compares ChatGPT With Predicament Facing Call Center Employees: 'Feel About As Useless As The Poor Soul On The Other End Of The Line'
Pierre Ferragu, an analyst at New Street Research and a known advocate of Tesla Inc., took a swipe at OpenAI's ChatGPT.
新街研究公司的分析师、特斯拉公司的知名拥护者皮埃尔·费拉古对OpenAI的ChatGPT进行了轻描淡写。
What Happened: On Wednesday, in a post on X, formerly Twitter, Ferragu criticized generative AI, such as ChatGPT, saying that they often feel as ineffective as a call center representative reading from a script.
发生了什么：周三，Ferragu在X（前身为Twitter）上的一篇文章中批评了生成式人工智能，例如ChatGPT，称它们通常感觉像呼叫中心代表阅读脚本一样无效。
"Generative AI will do great in call centers. Chat GPT et al. regularly feel about as useless as the poor soul on the other end of the line, reading you a scripted answer," he stated.
“生成式人工智能将在呼叫中心大放异彩。Chat GpT等人经常觉得自己像线另一端那个可怜的灵魂一样毫无用处，给你读一个脚本化的答案，” 他说。
Despite this, he expressed optimism about the future of generative AI, predicting that it will soon outperform call centers, although the tone of post suggested that he was saying this in a sarcastic manner.
尽管如此，他对生成式人工智能的未来表示乐观，预测生成式人工智能的表现将很快超过呼叫中心，尽管帖子的语气表明他这样说是讽刺的。
"At the same time, I am confident Generative AI will soon exceed call center capabilities. I find ChatGPT more and more capable of correcting itself, when challenged. I don't remember experiencing that with any mainstream call center!"
“同时，我相信生成式人工智能将很快超过呼叫中心的能力。我发现 ChatGPT 在受到挑战时越来越有能力自我纠正。我记不起来在任何主流呼叫中心都遇到过这种情况！”
At the same time, I am confident Generative AI will soon exceed call center capabilities. I find ChatGPT more and more capable of correcting itself, when challenged. I don't remember experiencing that with any mainstream call center!
— Pierre Ferragu (@p_ferragu) July 17, 2024
同时，我相信生成式人工智能将很快超过呼叫中心的能力。我发现 ChatGPT 在受到挑战时越来越有能力自我纠正。我不记得在任何主流呼叫中心遇到过这种情况！
— 皮埃尔·费拉古 (@p_ferragu) 2024 年 7 月 17 日
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Why It Matters: OpenAI's ChatGPT is a powerful AI model designed to understand and generate human-like text based on the information a user gives it.
为何重要：OpenAI 的 ChatGPT 是一种强大的 AI 模型，旨在根据用户提供的信息理解和生成类人文文本。
It has been a game-changer in various industries, especially call centers, offering 24/7 service, increased efficiency, and personalized customer interactions.
它改变了各行各业的游戏规则，尤其是呼叫中心，提供全天候服务、提高效率和个性化客户互动。
Its capacity for understanding context and nuances, as well as its ability to generate coherent, detailed responses, makes it an excellent tool for the first line of customer service.
它理解背景和细微差别的能力，以及生成连贯而详细的回应的能力，使其成为第一线客户服务的绝佳工具。
Ferragu has previously expressed his optimism about Elon Musk's artificial intelligence venture, xAI, highlighting several factors that he believes give xAI a competitive edge over its peers.
费拉古此前曾对埃隆·马斯克的人工智能合资企业xAi表示乐观，他强调了他认为xAi比同行具有竞争优势的几个因素。
He has also publicly favored Musk-led xAI's Grok over rival platforms, including ChatGPT, demonstrating this by sharing a collage of screenshots where Grok was the only chatbot that provided a satisfactory response to his query.
他还公开支持马斯克领导的xAi的Grok而不是包括ChatGPT在内的竞争对手平台，他通过分享屏幕截图的拼贴来证明这一点，其中Grok是唯一一个对他的询问做出令人满意回应的聊天机器人。
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