2024 Scam Report: Malaysians Are Still Susceptible to Scams Despite High Awareness
2024 Scam Report: Malaysians Are Still Susceptible to Scams Despite High Awareness
PETALING JAYA, 22 JULY 2024 – The National Scam Awareness Survey 2024 report published by CelcomDigi Berhad ("CelcomDigi") recently spotlighted compelling narratives of awareness, vulnerability, and the call for proactive actions to combat scams and fraudulent activities. It showed that Malaysia is progressing as a highly digitalised nation, as 91% of respondents frequently visit community internet centres to use a broad range of digital services. Given the high internet usage, Malaysians can be easily exposed to scam threats. This underscores the urgency in increasing digitalsafety measures to create a safe and trusted digital society.
2024年7月22日,由CelcomDigi Berhad("CelcomDigi")发布的《2024年全国诈骗意识调查报告》最近突出了意识,易受攻击性以及呼吁采取主动行动打击诈骗和欺诈活动。 该报告显示,马来西亚正在成为数字化程度高的国家,91%的受访者频繁访问社区互联网中心使用各种数字化服务。鉴于高互联网使用率,马来西亚人很容易接触到诈骗威胁。这需要加强数字安全措施的紧迫性,以创建一个安全可信的数字社会。
CelcomDigi CEO Datuk Idham Nawawi said, "Today, while we enjoy the benefits of digital connectivity, we face a reality where scams and fraud have become one of the most pressing social epidemics today. CelcomDigi's inaugural National Scam Awareness Survey 2024 report provides actionable data and insights that can guide more strategic and targeted measures to address scams and fraud. Guided by the report, we can address the gaps in mitigating this epidemic, strengthen trust, and foster a more secure digital environment for Malaysians."
CelcomDigi首席执行官纳瓦威先生(Datuk Idham Nawawi)说:“今天,当我们享受数字连接的好处时,我们面对的现实是,诈骗和欺诈已经成为当今最紧迫的社会流行病之一。CelcomDigi首次发布的《2024年全国诈骗意识调查报告》提供了可行的数据和见解,可以指导更具战略性和针对性的措施来应对诈骗和欺诈。在该报告的指导下,我们可以解决在缓解这一流行病方面存在的差距,增强信任,并促进更安全的数字环境,造福马来西亚人民。”
87% of the 10,893 polled nationwide, have become more aware of scams over the past year, and they were able to describe their experiences in detail and articulate the nature of scam they were confronted with. Respondents also acknowledged that exposing personal data can be weaponised against them and clicking unverified links is risky. Report showed:
全国共有10,893人接受投票调查,其中87%在过去一年中对诈骗有了更深入的认识,并能详细描述自己遭遇到的诈骗经历和欺骗方式。受访者还承认,个人数据的泄露可能会被用于对抗他们,并且点击未经验证的链接是有风险的。报告显示:73% 的人知道社交分享和曝露个人数据的风险;65% 的人表示他们会在点击链接之前验证该链接;而52% 的人会在分享之前筛选个人数据。这些表明大多数受访者在保护个人数据方面采取了基本措施。 然而,其中有三分之二的人遇到了某种形式的诈骗尝试或情况。这些尝试达到了令人震惊的17,912个,表明个人可能会通过各种渠道面临各种类型的诈骗。最常见的是语音电话(76%),诈骗者假装是银行、电信公司或政府部门的代表或官员。诈骗情景涉及虚假人员: 要求受访者提供个人信息(31%); 制造恐惧,声称受访者的银行账户有问题,并威胁受访者进行某种付款(23%); 提供政府援助并索要个人或银行详细信息(23%)。
- 73% are aware of the risks of social sharing and exposing personal data;
- 报告还显示:73%的受访者知道社交分享和曝露个人数据的风险;
- 65% indicated they would verify any links received before clicking them; whereas
- 65%的受访者表示他们会在点击链接之前验证该链接;
- 52% would filter their personal data before sharing them.
- 而52%的受访者会在分享之前筛选个人数据。
These indicate that most respondents engage in basic practices to protect their personal data.
这表明大多数受访者在保护个人数据方面采取了基本措施。
However, two-thirds (66%) of them have encountered some form of scam attempts or situation. These attempts, numbering a staggering 17,912, shows that an individual can face numerous types of scams through various channels. The most common being voice phone calls (76%), where scammers pretended to be representatives or officers from banks, telecommunications companies or government departments. The attempted scam scenarios involve fake personnel:
但是,其中三分之二(66%)的人遇到了某种形式的诈骗尝试或情况。这些尝试达到了令人震惊的17,912个,表明个人可能会通过各种渠道面临各种类型的诈骗。最常见的是语音电话(76%),诈骗者假装是银行、电信公司或政府部门的代表或官员。诈骗情景涉及虚假人员:
- Asking respondents for their personal information (31%);
- 要求受访者提供个人信息(31%);
- Creating fear that respondents' bank accounts have problems and threatened respondents to make a certain payment (23%);
- 制造恐惧,声称受访者的银行账户有问题,并威胁受访者进行某种付款(23%);
- Offering government assistance and asked for personal or banking details (23%).
- 提供政府援助并索要个人或银行详细信息(23%)。
The report also indicated a trend of scammers targeting victims with higher education and income level. Comparisons across demographic variables revealed that respondents with higher education levels experienced greater incidence of attempted scams than those who only had primary or secondary education, or those who earned monthly RM1,000 or less.
该报告还指出了一种以受害者的高学历和高收入为目标的诈骗者趋势。跨人口统计变量的比较表明,受访者中受过更高教育的人比仅有小学或中学教育或每月收入1000马币以下的人更容易遭受诈骗。
Apart from public awareness on the types of scams and scam tactics, the survey also gauged Malaysians' awareness on the 997 hotline of the National Scam Response Centre (NSRC) for scam reporting. It was found that 64% of the respondents were not aware that they could report scams via NSRC hotline. Additionally, awareness is lowest amongst those who are reportedly in financial distress, as 67% of those who indicate that their income is inadequate to cover monthly expenses also do not have knowledge of the NSRC hotline as a mechanism to report scams.
除了公众对各种诈骗和诈骗策略的认识之外,调查还评估了马来西亚人对提供切断欺诈机制的全国诈骗应对中心(NSRC)热线997的认识度。结果发现,64%的受访者不知道他们可以通过NSRC热线报告诈骗。此外,那些号称处于财务困境中的人的认知度最低,有67%的人表示他们的收入不足以支付每月开支,并没有NSRC热线的报告机制。
A critical step for victims of scams is to take swift corrective action. The report however, highlights that respondents may have a low level of resilience to scams, especially in terms of adopting preventive and mitigation actions:
诈骗受害者采取迅速的纠正行动是关键。然而,报告强调,受访者在采取预防和减轻行动方面可能具有较低的韧性:
- 52% blocked the phone numbers of scammer or suspected scammers;
- 52%的人阻止了诈骗者或疑似诈骗者的电话号码;
- 32% informed family or friends; while
- 32%的人告诉了家人或朋友;而
- 19% either closed their bank accounts, cancelled their credit cards or did nothing.
- 有19%的人关闭了他们的银行账户,取消了他们的信用卡或什么都没做。
In response to these findings, the report indicates an urgent need for a whole-of-society approach to proactively address this social epidemic. The recommendations include:
针对这些发现,报告指出有一个迫切需要整个社会主动应对这种社会流行病。建议包括:
- At the national level – Increased scam awareness on multiple channels, and strengthening the role of NSRC to include broader dissemination of its services to the public and enable more Malaysians to benefit from its services;
- 在国家层面上,加强对多个渠道的诈骗意识,并加强NSRC的作用,包括向公众广泛传播其服务,并使更多的马来西亚人受益于其服务;
- For the private sectors – To develop more innovative infrastructure to safeguard customers' interests while including scam risk management into business strategy;
- 对于私人部门,开发更多创新性的基础设施来保护客户的利益,并将诈骗风险管理纳入业务策略。
- Public-private partnerships to adopt a multi-pronged approach to create an ecosystem for a more strategic and holistic preventive measures.
- 公私合作伙伴应采取多管齐下的方法,建立更全面、更战略性的预防措施生态系统。
The report is part of CelcomDigi's ongoing war against scams and fraudulent activities. It is available HERE and on social media platforms for the public.
该报告是CelcomDigi针对诈骗和欺诈活动持续不断的战争的一部分。它可以在此处和社交媒体平台上供公众使用。