ARMONK, N.Y., Aug. 21, 2024 /PRNewswire/ -- A new IBM (NYSE: IBM) Institute for Business Value study found that while IT leaders are preparing organizations for accelerated generative AI adoption, C-suite executives' confidence in their IT team's ability to deliver basic services is declining.
The global study* of 2,500 of C-level technology executives (tech CxOs) from 34 countries revealed that less than half (47%) of those surveyed think their IT organization is effective in basic services compared to 69% surveyed in 2013. Today, only 36% of surveyed CEOs and 50% of surveyed CFOs believe IT is effective at basic services, down from 64% and 60%, respectively since 2013.
At the same time, 43% of surveyed tech CxOs say their concerns about their technology infrastructure have increased over the past six months because of generative AI, and they are now focused on optimizing their infrastructure for scaling generative AI. Respondents report they are currently spending 29% more on hybrid cloud than AI, and, over the next two years, they expect to spend half (50%) their budget on hybrid cloud and AI combined.
As tech CxOs prioritize generativeAI-ready infrastructure investments, two-thirds of surveyed CEOs cite that a strong tech CxO and CFO collaboration is critical to their organization's success. However, a disconnect exists: only 39% of surveyed tech CxOs say they collaborate with finance to embed tech metrics into business cases, and just 35% of surveyed CFOs report being engaged early in IT planning to set strategic expectations. Among the high-performing tech CxO respondents, the study found that organizations that connect technology investments to measurable business outcomes report 12% higher revenue growth.
"Tech leaders today are grappling with multiple business demands, made even more complicated by the rise of generative AI. They must navigate the challenges of modernizing their IT infrastructure and scaling generative AI to support the business' core competitive advantage, " said Mohamad Ali, Senior Vice President, IBM Consulting. "In this evolving AI landscape, the relationship between tech CxOs and their finance counterparts has never been more important, aligning technology spend with business outcomes to drive real value from AI investments."
Responsible AI is top of mind for tech CxOs, but there is a gap between intention and actions
For the majority (80%) of CEOs surveyed, transparency in their organization's use of next-generation technologies, such as generative AI, is critical for fostering trust.
Yet, most tech CxOs acknowledge their organizations are falling short on delivering core responsible AI practices at scale:
Only half (50%) of respondents say they are delivering on key responsible AI capabilities for explainability, and even fewer say they are delivering capabilities for privacy (46%), transparency (45%) and fairness (37%).
41% of tech CxOs surveyed reported an increase in their concerns about regulation and compliance as a barrier to generative AI over the last six months.
However, most (70%) tech CxO respondents see regulatory change as an opportunity versus only 50% of CEOs.
Tech CxOs are driving their organizations to rethink their talent strategy to meet the needs of the generative AI era
63% of tech CxOs surveyed agree that their competitiveness will hinge on their ability to attract, develop and retain top talent.
However, 58% of tech CxOs surveyed say they are having difficulty filling key technology roles, and only 27% of respondents identify talent as a top priority.
Over the next 3 years, tech executives anticipate a surge in skill scarcities over key areas, including cloud (+36%), AI (+29%), security (+25%) and privacy (+39%).
40% of respondents report an increase in their concern over the past six months.
More than half (54%) of tech CxOs surveyed blame financial pressures for hindering their ability to invest in technology talent.
Many tech CxOs surveyed (69%) say they are turning to business partners as a source for specialized skills
To view the full study, including recommendations for technology leaders, visit:
*Study Methodology
The IBM Institute for Business Value (IBV), in cooperation with Oxford Economics, surveyed 2,500 C-suite technology leaders, including Chief Technology Officers (CTOs), Chief Information Officers (CIOs), and Chief Data Officers (CDOs) from 34 countries and 26 industries during Q1 2024. The IBM IBV data analytics team performed a series of in-depth analyses and data transformations to indentify a group of high-performing technology organizations corresponding to clear outperformance on a variety of financial and operational measures. The study also includes data from the 2024 CEO Study and upcoming 2024 CFO Study.
The IBM Institute for Business Value, IBM's thought leadership think tank, combines global research and performance data with expertise from industry thinkers and leading academics to deliver insights that make business leaders smarter. For more world-class thought leadership, visit: .
About IBM
IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service. Visit for more information.
SOURCE IBM
尼斯克市,2024年8月21日,/ /新闻报道 / /,IBM(纽约证券交易所:IBM)商务价值研究所的一项新研究发现,虽然IT领导人正在为组织加速采用生成式AI做准备,但C级高管对其IT团队提供基本服务的能力的信心正在下降。
这项涵盖34个国家的2500名C级技术高管(技术首席执行官)的全球研究发现,在受访者中,只有不到一半(47%)认为其IT组织在提供基本服务方面有效,而2013年的调查中有69%的受访者持相同观点。如今,只有36%的受访首席执行官和50%的受访首席财务官认为IT在提供基本服务方面有效,分别比2013年的64%和60%低。
与此同时,43%的受访技术首席执行官表示,由于生成式AI的影响,他们对技术基础设施的担忧在过去六个月内增加了,他们现在将重点放在优化基础设施以支持生成式AI的扩展上。调查对象报告称,他们目前在混合云上的支出比人工智能多出29%,未来两年,他们预计将把一半(50%)的预算用于混合云和人工智能。
由于技术首席执行官优先考虑生成式人工智能准备的基础设施投资,有三分之二的受访首席执行官表示,技术首席执行官和首席财务官之间的强有力的合作对于他们组织的成功至关重要。然而,存在一种脱节:只有39%的受访技术首席执行官表示他们与财务合作,在业务案例中嵌入技术指标,而只有35%的受访首席财务官报告称他们早期参与IT规划以设定战略期望。研究发现,在表现优异的技术首席执行官受访者中,将技术投资与可衡量的业务结果联系起来的组织报告了12%的营业收入增长。
“如今,技术领导者面临着多重业务需求的挑战,而生成式人工智能的崛起使问题变得更加复杂。他们必须应对现代化IT基础设施的挑战,并扩展生成式人工智能以支持企业的核心竞争优势,”IBM咨询高级副总裁Mohamad Ali表示,“在这个不断演变的人工智能领域中,技术首席执行官和财务部的合作关系变得前所未有重要,将技术支出与业务结果相结合,从人工智能投资中获得真正的价值。”
对于科技高管而言,负责任的人工智能是他们关注的重点,但是意图和行动之间存在着差距。
对于80%的首席执行官,透明化其组织对下一代技术(如生成式人工智能)的使用是建立信任的关键。
然而,大多数科技高管承认其组织在大规模推行核心负责任的人工智能实践方面还存在不足:
41%的科技高管在过去六个月中表示,对于生成式人工智能,他们对监管和合规的担忧增加。
然而,大多数(70%)科技高管认为监管变革是一个机遇,而只有50%的首席执行官持相同观点。
科技高管正在推动其组织重新思考人才战略,以满足生成式人工智能时代的需求。
63%的科技高管认为他们的竞争力将取决于他们吸引、培养和留住顶级人才的能力。
然而,58%的科技首席执行官在调查中表示他们在填补关键技术职位上遇到了困难,只有27%的受访者将人才视为首要任务。
在接下来的3年中,科技高管预计关键领域的技能短缺将激增,包括云计算(+36%)、人工智能(+29%)、安全(+25%)和隐私(+39%)。
40%的受访者报告在过去六个月中对此表示担忧的增加。
超过一半(54%)的科技首席执行官在调查中将财务压力视为妨碍其投资于技术人才的原因。
许多受访的科技首席执行官(69%)表示他们正在寻求业务伙伴作为专业技能的来源。
了解完整的研究报告,包括对科技领导者的建议,请访问:
*研究方法
IBM商业价值研究所(IBV)与牛津经济学院合作,在2024年第一季度调查了来自34个国家和26个行业的2500名C级科技领导,包括首席技术官(CTOs)、首席信息官(CIOs)和首席数据官(CDOs)。IBM IBV数据分析团队进行了一系列深入分析和数据处理,以确定一组在多项财务和运营指标上表现出色的高绩效科技组织。该研究还包括来自2024年CEO研究和即将发布的2024年CFO研究的数据。
IBM业务价值研究所是IBM的智库,结合全球研究和绩效数据,汇集行业思想家和知名学者的专业知识,提供让业务领袖更加聪明的见解。要了解更多世界级的智库,访问: .
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