Sinch Launches Customer Connections Resource Hub in Europe
Sinch Launches Customer Connections Resource Hub in Europe
Features include a free connection assessment tool to provide data-backed recommendations for improving marketing communications across multiple channels
功能包括免费的连接评估工具,可为改善多个渠道的营销传播提供有数据支持的建议
STOCKHOLM, Aug. 28, 2024 /PRNewswire/ -- Sinch (Sinch AB (publ) - XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that its new Customer Connections hub, an online resource center designed to support customer experience (CX) professionals and marketers, will now be available in Europe across all digital channels. The hub is designed to support European marketers at more than 150,000 businesses worldwide that partner with Sinch, helping them build lasting customer relationships by delivering exceptional experiences across every customer channel.
斯德哥尔摩,2024年8月28日 /PRNewswire/ — Sinch(Sinch Ab(publ)-XSTO:SINCH)开创了全球通过其客户通信云进行通信的方式,今天宣布,其新的客户联系中心是一个旨在支持客户体验(CX)专业人员和营销人员的在线资源中心,现将在欧洲所有数字渠道上线。该中心旨在为与Sinch合作的全球超过15万家企业的欧洲营销人员提供支持,通过在每个客户渠道提供卓越的体验,帮助他们建立持久的客户关系。
"The importance of understanding the unique needs of your audience to enhance their experience with a brand is critical for any business to succeed," said Nicklas Molin, Executive Vice President, EMEA, Sinch. "With the Customer Connections Hub, Sinch empowers our clients with top tier omnichannel marketing communications capabilities, enabling their marketers to personalize seamless customer experiences and deepen brand relationships. Additionally, the Hub allows businesses to evaluate and adjust the optimal, mix of digital communications channels at any point across the customer journey."
Sinch欧洲、中东和非洲执行副总裁尼克拉斯·莫林表示:“了解受众的独特需求以增强他们的品牌体验对于任何企业的成功都至关重要。“通过客户联系中心,Sinch为我们的客户提供一流的全渠道营销传播能力,使他们的营销人员能够提供个性化的无缝客户体验并深化品牌关系。此外,该中心允许企业在客户旅程中的任何时候评估和调整数字通信渠道的最佳组合。”
The hub's standout feature is the connection assessment tool that serves as a battle-test for existing cross-channel campaigns. Based on internal data from more than 400,000 Sinch users, the test evaluates communication optimization across 9 different channels. After completing a short four question survey to gauge effectiveness, participants receive a personalized assessment outlining strengths, weaknesses, and improvement suggestions for delivering the ultimate customer experience.
该中心的突出功能是连接评估工具,可对现有的跨渠道活动进行实战测试。根据来自40多万Sinch用户的内部数据,该测试评估了9个不同渠道的通信优化。完成一项简短的四个问题调查以评估有效性后,参与者将获得个性化评估,其中概述了提供终极客户体验的优势、劣势和改进建议。
The Customer Connections hub will also offer the latest information and insights to keep marketers informed on the ever-evolving digital landscape and help them build stronger customer connections. The hub features marketing communications-related content, including trend research, testimonial videos, case studies, and useful guides designed to help visitors create successful omnichannel customer experiences.
客户联系中心还将提供最新的信息和见解,以使营销人员随时了解不断变化的数字格局,并帮助他们建立更牢固的客户关系。该中心提供与营销传播相关的内容,包括趋势研究、推荐视频、案例研究和旨在帮助访客创建成功的全渠道客户体验的有用指南。
Stay informed and sharpen your competitive edge by bookmarking the Sinch Customer Connections hub, visit connections.sinch.com
将Sinch客户联系中心加入书签,随时了解情况并增强竞争优势,请访问connections.sinch.com
For more information:
欲了解更多信息:
Janet Lennon
Director of Global Communications
[email protected]
珍妮特·列侬
全球传播总监
[电子邮件保护]
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SOURCE Sinch AB
来源 Sinch AB