AT&T Inc. (NYSE:T) has addressed a software glitch that resulted in a wireless service disruption for some users on Tuesday.
What Happened: The issue began around 5 p.m. ET and peaked at 7 p.m. ET, as tracked by Downdetector. By 10 p.m. ET, the number of reported issues had significantly decreased.
The outage impacted several cities, including Dallas, Charlotte, Los Angeles, Houston, Chicago, and New York City. However, it was not nationwide.
Government entities across the country reported that the outage might have affected the ability of some customers to call 911. Cities like Pinole, California, and North Little Rock, Arkansas, confirmed the issue but later reported that service had been restored.
AT&T experiencing a network service outage impacting the ability to deliver wireless 9 1 1 calls. Due to this service outage, some AT&T Mobility callers may have issues calling 911. Outage is specific to AT&T Mobility. Landlines as well as other wireless carriers not affected. pic.twitter.com/9ssvoVUxr2
— Pinole PD (@PinolePD) August 28, 2024
The City of NLR received notification advising AT&T Mobility is experiencing a network service outage impacting the ability to deliver AT&T Mobility wireless 911 calls in our area. Those subscribers in NLR having issues calling 911 should call 501-340-5446. pic.twitter.com/HcSzkefUIG
— City of NLR (@cityofnlr) August 28, 2024
"We've resolved a software issue that disrupted the ability of a limited number of our customers to connect to our wireless network," an AT&T spokesperson told CNN on Wednesday. "We apologize for the inconvenience, and we appreciate our customers' patience as we work to resolve this issue."
Why It Matters The timing of this outage is particularly significant given AT&T's recent financial performance and market activities. In late July, AT&T reported its second-quarter results, balancing growth and profitability, according to analysts.
The company added 997,000 wireless customers in the second quarter, although it slightly missed revenue estimates.
AT&T remains a popular choice among dividend investors, given its high yield. In early August, analysts recommended buying AT&T shares for their attractive dividend yield.
Price Action: AT&T's stock closed at $19.65 on Tuesday, down 0.56% for the day. In pre-market trading, the stock dipped slightly 0.25%. Year to date, AT&T's stock has gained 13.91%, according to data from Benzinga Pro.
AT&t Inc.（纽交所：T）已解决了一个软件故障，导致部分用户在周二遇到了无线服务中断。
事件经过：故障始于东部时间下午5点，于东部时间晚上7点达到高峰，根据Downdetector的跟踪。到东部时间晚上10点，报告的问题数量已显著减少。
中断影响了包括达拉斯、夏洛特、洛杉矶、休斯顿、芝加哥和纽约市在内的几个城市。但这并非全国性的。
全国各地的政府机构报告称，这次中断可能会影响一些客户拨打911的能力。加利福尼亚州的皮诺勒市和阿肯色州的北小石城市确认了这个问题，但后来报告称服务已恢复。
由于服务中断，AT&t无线网络9 1 1呼叫的交付能力受到影响。因此，一些AT&t移动电话用户可能在拨打911时遇到问题。中断仅限于AT&t移动电话。座机以及其他无线运营商不受影响。pic.twitter.com/9ssvoVUxr2
— Pinole PD (@PinolePD) 2024年8月28日
NLR市收到通知，称AT&t移动电话在我们地区出现了网络服务中断，影响了AT&t移动电话无线911呼叫的能力。在NLR的这些订阅用户在拨打911时遇到问题，应拨打501-340-5446。pic.twitter.com/HcSzkefUIG
— NLR市 (@cityofnlr) 2024年8月28日
“我们已解决了一个软件问题，该问题影响了我公司部分顾客连接我们的无线网络的能力，” AT＆T的一位发言人周三告诉CNN。“对于给顾客造成的不便我们深表歉意，并且我们非常感谢顾客的耐心，因为我们正在努力解决这个问题。”
为何重要近期的金融表现和市场活动让此次网络中断的时机尤为重要。根据分析师的说法，AT&T在7月底发布了其第二季度的业绩报告，实现了增长和盈利的平衡。
该公司在第二季度新增了99.7万名的无线用户，尽管其营业收入略微低于预估。
由于其高收益，AT&T仍然是股息投资者的热门选择。今年8月初，分析师推荐购买AT&T股票，因为其具有吸引人的股息收益率。
股票行情：周二，AT&T的股价收于19.65美元，下跌了0.56%。在美股盘前交易中，股价轻微下跌了0.25%。根据Benzinga Pro的数据，截至目前，AT&T的股票已经上涨了13.91%。
