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Salesforce Launches Agentforce, Redefining AI In Business With Autonomous Solutions

Salesforce Launches Agentforce, Redefining AI In Business With Autonomous Solutions

赛富时推出Agentforce,用自主解决方案重新定义业务中的人工智能
Benzinga ·  10/29 13:46

Salesforce, Inc. (NYSE:CRM) shares are trading higher on Tuesday. The company introduced Agentforce, which is a new feature that enables companies to develop AI agents capable of autonomously performing tasks across various business functions.

赛富时公司(纽交所:CRM)股票周二交易上涨。 该公司推出了Agentforce,这是一个新功能,使公司能够开发能够自主执行各种业务功能任务的人工智能代理。

Agentforce uses advanced reasoning to make decisions and execute actions, such as resolving customer inquiries and optimizing marketing campaigns. These agents operate independently, triggered by data changes, business rules, or API signals.

Agentforce使用先进的推理来做出决策并执行操作,例如解决客户查询和优化营销活动。 这些代理独立运行,由数据更改、业务规则或API信号触发。

Agentforce includes customizable out-of-the-box agents that are easily deployed using low-code or no-code tools, operating continuously across all channels.

Agentforce包括可定制的开箱即用代理,可以使用低代码或无代码工具轻松部署,持续在所有渠道运行。

The first available agent, the Agentforce Service Agent, outperforms traditional chatbots by handling a broad range of tasks, from simple inquiries to complex issues, with pre-built topics and actions for customer support.

首个可用代理Agentforce服务代理,通过处理从简单查询到复杂问题的广泛任务,提供了预先构建的话题和行动,优于传统聊天机器人。

Users can tailor these agents for different industries, such as retail for order management or financial services for billing and payment support.

用户可以为不同行业定制这些代理,例如为零售定制订单管理或为金融服务提供帐单和支付支持。

The Agentforce layer is seamlessly integrated into the Salesforce Platform, leveraging data, AI, and Salesforce's Customer 360 ecosystem, all built on a reliable foundation.

Agentforce层无缝集成到Salesforce平台中,利用数据、人工智能和Salesforce的Customer 360生态系统,所有这些都建立在可靠的基础上。

This integration enhances the capabilities of agents, allowing for unlimited scalability, proactive actions across various roles and channels, and contextual awareness of every customer interaction.

此集成增强了代理的功能,实现了无限的可扩展性,跨各个角色和渠道的主动操作,以及对每次客户互动的情境感知。

Read: 'Copilot's A Flop Because Microsoft Lacks The Data,' Salesforce CEO Slams Rebranding Of AI Tool To 'Agents:' 'That's Panic Mode'

阅读:微软由于缺乏数据而使Copilot成为失败,赛富时CEO抨击将AI工具重新品牌为'Agents':‘这是惊慌模式’

Investors can gain exposure to the stock via iShares Expanded Tech-Software Sector ETF (BATS:IGV) and First Trust DJ Internet Index Fund (NYSE:FDN).

投资者可以通过扩展科技软件行业etf-ishares(BATS:IGV)和第一信托DJ互联网指数基金(纽交所:FDN)获得该股票的曝光。

Price Action: CRM shares are up 1.87% at $299.26 at the last check Tuesday.

价格走势:CRm股价在周二最后一次查询时上涨1.87%,报299.26美元。

Image via Shutterstock

图片来源:shutterstock

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  • Marc Benioff Warns Microsoft's Copilot 'Spills Corporate Data,' Emphasizes Security Gaps Ahead Of Salesforce Agentforce Launch
  • 马克·贝尼奥夫警告微软的Copilot'泄露企业数据',强调赛富时Agentforce上线前的安防-半导体漏洞
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