The following is a summary of the GoHealth, Inc. (GOCO) Q3 2024 Earnings Call Transcript:

Financial Performance:

• GoHealth reported Q3 2024 net revenues of $118.3 million, a decrease from $132 million in Q3 2023.

• Internal captive agent submissions increased by 46% year-over-year due to enhanced training and technology.

• Adjusted EBITDA for the quarter was negative $12.1 million, slightly down by $600,000 compared to the prior year.

Business Progress:

• Completed the acquisition of e-TeleQuote, contributing significantly to net income.

• Refinanced the term loan credit facility which strengthens financial stability and supports growth.

• Introduced PlanFit CheckUp and PlanFit Save, enhancing the Medicare shopping experience and focusing on relationship building with health plan partners.

Opportunities:

• Acquisition of e-TeleQuote brought nearly 400 licensed agents, enhancing agent capacity and operational capabilities.

• Anticipate positive market conditions through the first three quarters of 2025, driving sustained growth.

Risks:

• Suffered an $8.8 million revenue reduction and a $7.8 million earnings impact due to a cyber-attack on Change Healthcare, affecting Medicaid eligibility assessments.

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