Dominion Energy Urges Customers to Be on Alert for Scams as Holidays Approach
Dominion Energy Urges Customers to Be on Alert for Scams as Holidays Approach
Customers should always be suspicious of individuals claiming to be Dominion Energy employees, whether in person or virtually. Utility scammers are known to falsify their caller ID and create fake websites to make it appear as Dominion Energy. When in doubt, hang up or leave the website.National Utility Scam Awareness Day is Nov.20
11月20日是国家公用事业诈骗意识日
CAYCE, S.C. (Nov. 20, 2024) – Dominion Energy is reminding customers to stay alert and protect themselves from utility scams this holiday season.
南卡罗来纳州CAYCE（2024年11月20日）- Dominion Energy提醒客户保持警惕，并在假期季节保护自己免受公用事业诈骗。
"Scammers will never take the day off, especially during the holidays. In fact, we see an increase in scam activity this time of year," said Sam Dozier, general manager of customer service at Dominion Energy South Carolina. "Scammers are counting on customers to be vulnerable or distracted during the busy rush of the holiday season, and they will do whatever they can to take advantage."
“骗子永远不会休息，尤其是假期期间。事实上，我们每年这个时候看到诈骗活动增加，” Dominion Energy South Carolina的客户服务总经理Sam Dozier说。“骗子指望客户在繁忙的假期季节里变得脆弱或分心，他们会尽一切可能去利用客户。”
Customers should always be suspicious of individuals claiming to be Dominion Energy employees, whether in person or virtually. Utility scammers are known to falsify their caller ID and create fake websites to make it appear as Dominion Energy. When in doubt, hang up or leave the website.
客户应始终对自称为Dominion Energy员工的个人保持怀疑，无论是亲自还是虚拟地。公用事业诈骗者以伪造他们的来电显示号码并创建虚假网站而著称，使其看起来像Dominion Energy。如有疑问，请挂断电话或离开该网站。
Know the warning signs of a utility scam:
了解公用事业欺诈的警告信号：
- Dominion Energy will never demand payment with a credit or debit card by phone or ask a customer to wire a transfer, send a money order or buy a prepaid or gift card to pay a utility bill.
- Dominion Energy does not call and threaten service disconnection if a customer does not make a payment immediately.
- Utility scammers often target small businesses and threaten service disconnection during peak business hours to instill fear and a sense of urgency.
- Customers should not allow individuals claiming to be Dominion Energy employees to enter their homes without proper identification, an appointment or a reported emergency.
- Dominion Energy从不要求客户通过电话以信用卡或借记卡付款，也不会要求客户汇款、汇款、购买预付或礼品卡来支付公用事业账单。
- 如果客户不立即付款，Dominion Energy不会通过电话威胁断电。
- 能源公司常常针对小型企业，在高峰时段威胁中断服务，以制造恐惧感和紧迫感。
- 客户不应允许声称是Dominion Energy员工的人员进入他们的家中，除非他们具备合适的身份证明、预约或报告的紧急情况。
Know what to do if receiving a suspicious call:
收到可疑电话时应知道该做什么：
- Hang up. Do not provide account, payment or any other personal information.
- Ignore. Do not respond to suspicious emails or text messages. Do not click on links or attachments prompting energy bill payment.
- Verify. Scammers do not typically know the customer's account balance. Customers can verify their account balance and payment due date online or on the Dominion Energy app.
- 挂断电话。不要提供账户、付款或任何其他个人信息。
- 忽略。不要回复可疑的电子邮件或短信。不要点击要求支付能源账单的链接或附件。
- 验证。骗子通常不知道客户的账户余额。客户可以在线或通过Dominion Energy应用程序验证他们的账户余额和付款截止日期。
Customers can download the Dominion Energy app for the most secure method to check balance information, make bill payments, verify past payments, start or stop service and even request a payment arrangement if needed.
客户可以下载Dominion Energy应用程序，这是检查余额信息、进行账单支付、确认历史支付、开启或停止服务，甚至根据需要请求付款安排的最安全方法。
For more scam prevention tips, visit dominionenergy.com/scams.
要获取更多防骗提示，请访问dominionenergy.com/scams。
About Dominion Energy
Dominion Energy (NYSE: D), headquartered in Richmond, Va., provides regulated electricity service to 3.6 million homes and businesses in Virginia, North Carolina, and South Carolina, and regulated natural gas service to 500,000 customers in South Carolina. The company is one of the nation's leading developers and operators of regulated offshore wind and solar power and the largest producer of carbon-free electricity in New England. The company's mission is to provide the reliable, affordable, and increasingly clean energy that powers its customers every day. Please visit DominionEnergy.com to learn more.
关于DominionEnergy
总部位于弗吉尼亚里士满的Dominion Energy（纽约交易所：D）为弗吉尼亚、北卡罗来纳和南卡罗来纳的360万户家庭和企业提供受监管的电力服务，并向南卡罗来纳的50万客户提供受监管的天然气服务。该公司是全国领先的受监管的近海风电和太阳能发展商和运营商之一，也是新英格兰地区最大的无碳电力生产商。该公司的使命是为其客户提供可靠、经济实惠且日益清洁的能源，为他们的日常生活提供动力。请访问DominionEnergy.com了解更多信息。
