In Just Under A Year, SoundHound's Amelia AI Agents Have Supported Apivia Courtage In Handling Over 100,000 Customer Calls And Reducing The Number Of Inbound Queries Handled Directly By The French Wholesale Broker's Customer Relations Team By Nearly 20%
In Just Under A Year, SoundHound's Amelia AI Agents Have Supported Apivia Courtage In Handling Over 100,000 Customer Calls And Reducing The Number Of Inbound Queries Handled Directly By The French Wholesale Broker's Customer Relations Team By Nearly 20%
SoundHound's Amelia AI Agents answer customer questions on medical expense reimbursements, reducing the volume handled by employees and supporting 100K+ calls in 2024
SoundHound的Amelia AI代理在2024年回答客户有关医疗费用报销的问题，减少了员工的处理量并支持了超过10万个通话
SoundHound AI, Inc. (NASDAQ:SOUN), a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world's largest mutual and cooperative insurers, today announced that their partnership to deploy conversational AI agents has reached a milestone. In just under a year, SoundHound's Amelia AI Agents have supported Apivia Courtage in handling over 100,000 customer calls and reducing the number of inbound queries handled directly by the French wholesale broker's customer relations team by nearly 20%.
语音人工智能领域的全球领导者SoundHound AI, Inc.（纳斯达克股票代码：SOUN）和全球最大的互助与合作保险公司之一AEMA集团旗下的Apivia Courtage今天宣布，他们部署对话式人工智能代理的合作伙伴关系已达到一个里程碑。在不到一年的时间里，SoundHound的Amelia AI代理已支持Apivia Courtage处理了超过10万个客户电话，并将这家法国批发经纪商的客户关系团队直接处理的入站查询数量减少了近20％。
