Marshfield Clinic Health System Triages & Routes 55% of Patient Messages With AI-Powered Clinician Inbox Solution
Marshfield Clinic Health System Triages & Routes 55% of Patient Messages With AI-Powered Clinician Inbox Solution
ATLANTA, Nov. 26, 2024 /PRNewswire/ -- Marshfield Clinic Health System, a leading Wisconsin-based healthcare system with over 50 locations and over 170 specialties, has deployed Switchboard, MD's AI-powered, plug-and-play inbox management solution, MDAware. Following their long-term success with RevAware, Switchboard, MD's revenue cycle management platform, Marshfield pursued MDAware to enhance patient-provider communication across its primary care clinics by correctly identifying and automatically routing patient messages.
美国亚特兰大,2024年11月26日/美通社/ - 马什菲尔德诊所保健系统,这是一家位于威斯康星州的领先医疗保健系统,在50多个地点拥有超过170个专业领域,已部署了Switchboard, MD的人工智能插拔式收件箱管理解决方案MDAware。在与RevAware的长期成功之后,马什菲尔德追求MDAware,以通过准确识别并自动路由患者消息来增强其初级保健诊所的患者-医生沟通。
In just four days post-deployment, Marshfield Clinic's three pilot sites have witnessed MDAware read, classify, and route 55% or more of inbound patient messages to the correct operationally determined pools. This rapid deployment required no staff training, caused zero disruption to existing workflows, and natively integrated within the health system's electronic medical record (EMR). As a result, clinicians can now focus far more of their valuable time on patient care, and less on administrative message routing.
仅在部署后的四天内,马什菲尔德诊所的三个试点地点已经看到MDAware读取、分类和将55%或更多入站患者消息路由到正确的运营确定池中。这种快速部署不需要员工培训,对现有工作流程没有任何干扰,并且在医疗系统的电子病历(EMR)中进行了本地集成。因此,临床医生现在可以将更多宝贵的时间集中在患者护理上,而不是在行政消息路由上。
Previously, Marshfield's clinical triage teams were responsible for individually reading and responding to patient messages, as well as manually rerouting them to the appropriate administrative or urgent care teams. With a growing volume of inbound patient messages requiring rerouting, and each message consuming several minutes of a clinician's time, Marshfield seized the opportunity to automate this process, reduce the amount of time spent in the inbox, and decrease administrative workload.
在此之前,马什菲尔德的临床分类团队负责逐个阅读和回复患者消息,以及手动将其重新路由到适当的行政或急诊团队。随着入站患者消息量的增加,每条消息消耗临床医生几分钟的时间,马什菲尔德抓住机会自动化这个流程,减少在收件箱中花费的时间,并减少行政工作量。
"It's inspiring to already see these impactful results from the go-live," said Blake Anderson, MD, Founder, Chief Executive Officer, and Chief Technology Officer of Switchboard, MD. "As a primary care physician, I developed MDAware to help clinicians spend less time in their inboxes and more time focused on patient care. It's incredibly fulfilling to see other primary care physicians benefiting from a solution that was created out of my own experiences, and we couldn't be more excited to continue supporting Marshfield's journey."
"看到这些影响深远的结果已经启动," Switchboard, MD的创始人、首席执行官和首席技术官Blake Anderson博士表示。"作为一名初级保健医生,我开发了MDAware来帮助临床医生在收件箱中花费更少的时间,更多时间专注于患者护理。看到其他初级保健医生受益于我自己经历中创造的解决方案,让人感到无比满足,我们非常高兴地继续支持马什菲尔德的旅程。"
With messages instantly being directed to the right person on the first attempt, Marshfield is already experiencing a reduction in manual inbox management and increased clinician capacity. "We are pleased with the initial results from Switchboard," said Dr. Katya Alcaraz Voelker, Chief Medical Informatics Officer of Marshfield Clinic Health System. "Our goal is to ensure that patients' concerns are addressed promptly and efficiently. By routing messages to the right person from the start, we reduce staff rework, ensure that the recipient can better address the concern, and cut down on response time. We are jointly working on a broader enterprise rollout to build on this improvement."
通过第一次尝试将消息立即传递给正确的人员,Marshfield 已经开始减少手动收件箱管理,增加临床医生的工作能力。"我们对 Switchboard 的初始结果感到满意," Marshfield Clinic Health System 的首席医学信息官Katya Alcaraz Voelker博士说。"我们的目标是确保患者的担忧得到及时有效的解决。通过从一开始就将消息路由到正确的人员,我们可以减少员工重新处理工作、确保收件人更好地解决问题,并缩短响应时间。我们正在共同努力推出更广泛的企业推广,以构建在这一改进基础上。"
As part of this effort, Marshfield plans to include additional primary care clinics and expand the scope of the solution to specialty clinics in the near future.
作为这一努力的一部分,Marshfield 计划在不久的将来将额外的初级保健诊所纳入,并将解决方案的范围扩大到专科诊所。
About Marshfield Clinic Health System
关于 Marshfield Clinic Health System
Marshfield Clinic Health System is an integrated health system whose mission is to enrich lives through accessible, affordable compassionate health care. The Health System serves Wisconsin and Michigan's Upper Peninsula with more than 1,600 providers comprising 170 specialties, health plan, and research and education programs. Primary operations include more than 60 Marshfield Clinic locations, 11 hospitals, Marshfield Children's Hospital, Marshfield Clinic Research Institute, Security Health Plan and Marshfield Clinic Health System Foundation.
Marshfield Clinic Health System 是一个综合性医疗体系,其使命是通过可及、负担得起和充满同情心的医疗保健来丰富人们的生活。该医疗体系为威斯康星州和密歇根上半岛提供服务,拥有超过1,600名提供者,涵盖170个专业领域,医疗计划以及研究和教育项目。主要运营包括60多个 Marshfield 诊所地点,11家医院,Marshfield 儿童医院,Marshfield Clinic 研究所,Security Health Plan 和 Marshfield Clinic Health System 基金会。
About Switchboard, MD
关于 Switchboard, MD
Switchboard, MD is a physician-led artificial intelligence & data science company with a mission to restore the human connection to medicine by improving engagement and outcomes while reducing inefficiency. Switchboard, MD's platform designs and deploys clinically relevant products that surface critical needs, accelerate patient care, and reduce administrative burdens—making it easier for providers and administrators to collaborate and deliver high-quality experiences for patients and staff.
Switchboard, MD 是一家由医师领导的人工智能和数据科学公司,其使命是通过改善参与度和结果的同时减少低效来恢复与医学的人际联系。Switchboard, MD 的平台设计并部署临床相关产品,可凸显关键需求、加速患者护理并减少行政负担,从而更容易让提供者和管理员合作,为患者和工作人员提供高质量的体验。
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SOURCE Switchboard, MD
来源 Switchboard, MD