Southwest Gas Ranks #1 in Customer Satisfaction in the West Five Years in a Row in the J.D. Power Gas Utility Residential Satisfaction Study
Southwest Gas Ranks #1 in Customer Satisfaction in the West Five Years in a Row in the J.D. Power Gas Utility Residential Satisfaction Study
Highlights of the ranking:LAS VEGAS, Dec. 12, 2024 /PRNewswire/ -- For the fifth consecutive year, Southwest Gas Corporation ("Southwest Gas" or "Company"), delivered award-winning customer satisfaction for Residential Natural Gas Service in the West among Large Utilities, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. The Company was also recognized for delivering the best in safety & reliability, and billing & payment.
拉斯维加斯，2024年12月12日 /PRNewswire/ -- 根据J.D. Power 2024年燃气公用事业居民客户满意度研究，西南天然气公司（"西南天然气"或"公司"）连续第五年在大型公用事业中为西部地区的居民天然气服务提供获奖的客户满意度。该公司还因提供最佳的安全性和可靠性，以及账单和支付而受到表彰。
"We are honored to be ranked #1 by J.D. Power and humbled by our customers' recognition of our efforts to serve them with excellence," said Justin Brown, President of Southwest Gas. "We're committed to providing exceptional service and ensuring that we continue to meet our customer's energy needs and deliver the safe and reliable natural gas service our communities depend on."
"我们很荣幸被J.D. Power评选为第一名，并且对客户对我们服务卓越的认可感到谦卑，"西南天然气总裁贾斯汀·布朗表示。"我们致力于提供卓越的服务，并确保我们继续满足客户的能源需求，提供社区所依赖的安全可靠的天然气服务。"
"We work diligently every day to deliver exceptional service by putting our customers first," said Reagan Monroe, Vice President of Customer Experience. "Our team is dedicated to providing an award-winning customer experience, prioritizing safety, and continuing to exceed their expectations well into the future."
"我们每天都在努力提供卓越的服务，将客户放在第一位，"客户体验副总裁瑞根·门罗表示。"我们的团队致力于提供获奖的客户体验，优先考虑安全，并继续超越客户的期望，面向未来。"
Highlights of the ranking:
排名亮点：
- As part of the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study, Southwest Gas ranked number one among large utilities in the West in residential customer satisfaction. Southwest Gas received an overall score of 751; 38 points above the West Region Large Segment average.
- The 2024 Gas Utility Residential Customer Satisfaction Study is based on responses from 63,363 online interviews conducted from January through October 2024 among residential customers of the 86 largest gas utility brands across the United States, which represent more than 125,000 residential customers.
- 作为J.D. Power 2024年燃气公用事业居民客户满意度研究的一部分，西南天然气在西部地区的大型公用事业中居民客户满意度排名第一。西南天然气获得整体得分751；比西部地区大型细分市场的平均水平高出38分。
- 2024年燃气公用事业居民客户满意度研究基于对63,363位在线访谈的反馈，这些访谈在2024年1月至10月期间进行，涵盖了美国86大燃气公用事业品牌的居民客户，代表了超过125,000位居民客户。
For J.D. Power 2024 award information, visit jdpower.com/awards. For more information about the Gas Utility Residential Customer Satisfaction Study, visit .
有关J.D. Power 2024年奖项信息，请访问jdpower.com/awards。有关燃气公用事业居民客户满意度研究的更多信息，请访问。
About Southwest Gas
Southwest Gas Corporation is a dynamic energy company committed to exceeding the expectations of our over two million customers throughout Arizona, California, and Nevada by providing safe and reliable service while innovating sustainable energy solutions to fuel our communities' growth. For more information about how Southwest Gas is supporting a safe, sustainable energy future, please visit swgas.com.
关于西南天然气
西南燃气公司是一家充满活力的能源公司，致力于超越我们在亚利桑那州、加利福尼亚州和内华达州的超过二百万客户的期望，提供安全可靠的服务，同时创新可持续能源解决方案，以促进我们社区的增长。有关西南燃气如何支持安全、可持续的能源未来的更多信息，请访问 swgas.com。
SOURCE Southwest Gas Corporation
来源：西南燃气公司
