ChurnZero Announces Winners of 2024 ChurnHero Awards
ChurnZero Announces Winners of 2024 ChurnHero Awards
Selected by a panel of CS experts at ChurnZero, 2024's ChurnHeroes are:Customer success teams at ClearGov, HelpSeeker Technologies, NinjaCat, Ollie, and Protenus celebrated for driving remarkable results with digital programs powered by ChurnZero software.
ClearGov、HelpSeeker Technologies、NinjaCat、Ollie 和 Protenus 的客户成功团队因通过 ChurnZero 软件推动出色成果而受到表彰。
WASHINGTON, Dec. 17, 2024 /PRNewswire/ -- ChurnZero, the platform and partner for customer success, has recognized five outstanding customer success (CS) teams in the fifth annual ChurnHero Awards for digital customer success. The ChurnHero Awards honor CS teams who use ChurnZero's customer success software to achieve breakthrough results in five categories: onboarding customers, driving product adoption, increasing renewals and expansion, building advocacy, and executing innovative digital CS initiatives.
华盛顿，2024年12月17日 /PRNewswire/ -- ChurnZero，客户成功的平台与合作伙伴，已在第五届年度 ChurnHero 奖中表彰五个杰出的客户成功（CS）团队，旨在表彰数字客户成功。ChurnHero 奖项表彰使用 ChurnZero 客户成功软件在五个类别中取得突破性成果的 CS 团队：客户入职、推动产品采用、增加续订与扩展、建立支持和执行创新的数字 CS 计划。
"2024's ChurnHero Award winners exemplify the innovation, drive, and customer-centricity that is making customer success the most impactful department in SaaS," says You Mon Tsang, CEO and co-founder, ChurnZero. "These teams are creative and data-driven, using powerful technology to drive customer value and revenue. We're proud to support their success and celebrate their achievements."
“2024年的 ChurnHero 奖获奖者体现了创新、驱动力和以客户为中心的理念，使客户成功成为 SaaS 中最具影响力的部门，”ChurnZero 首席执行官兼联合创始人 You Mon Tsang 说道。“这些团队富有创造力且数据驱动，利用强大的科技来推动客户价值和营业收入。我们为支持他们的成功并庆祝他们的成就而感到自豪。”
Selected by a panel of CS experts at ChurnZero, 2024's ChurnHeroes are:
由 ChurnZero 的 CS 专家小组选出的 2024 年 ChurnHeroes 为：
Onboarding Hero: Ollie, a Next Glass company
入职英雄：Ollie，Next Glass 的一家公司
Brewery management software platform Ollie leveraged ChurnZero journeys to coach their time-pressed customers through onboarding more efficiently, and automation and alerts to monitor customer progress and address bottlenecks. This proactive approach has helped Ollie decrease churn, improve customer satisfaction, and build advocacy, with satisfied customers expressing appreciation for the guided implementation, and recommending Ollie's solutions to peers.
酒厂管理软件平台 Ollie 利用 ChurnZero 旅程更高效地引导时间紧迫的客户完成入职，以及通过自动化和警报监控客户进度并解决瓶颈。这种积极主动的方法帮助 Ollie 减少了流失，提高了客户满意度，并建立了支持，满意的客户对有指导的实施表示赞赏，并向同行推荐 Ollie 的解决方案。
Adoption Hero: NinjaCat
采纳英雄：NinjaCat
The CS team at digital marketing performance management platform NinjaCat developed the "NinjaCat Adoption Scorecard" framework to track and optimize adoption of underused but high-impact features. The NinjaCat team took advantage of ChurnZero's automation, alerts, and digital customer engagement tools to personalize outreach, ultimately driving better adoption, higher customer ROI, and new expansion opportunities. Customers reported better outcomes and praised the initiative for its structured approach and clear communication of their progress.
数字营销绩效管理平台 NinjaCat 的 CS 团队开发了“ NinjaCat 采纳评分卡”框架，以跟踪和优化使用率低但影响大的功能的采纳情况。NinjaCat 队伍利用 ChurnZero 的自动化、警报和数字客户参与工具来个性化外展，最终推动更好的采纳，提高客户回报率，并创造新的扩展机会。客户报告了更好的结果，称赞该举措的结构化方法和他们进展的清晰沟通。
Revenue Hero: Protenus
营业收入英雄：Protenus
Leading healthcare compliance analytics platform Protenus enhanced its customer experience at scale by centralizing and optimizing customer success operations with ChurnZero. The CS team deployed ChurnZero dashboards, playbooks, health scores, segmentation, and templated engagement tools—as well as multiple platform integrations—to streamline account management, monitor customer health, engage customers consistently, and manage their training and community programs. The initiative has driven an increase in projected net revenue retention (NRR) by 10 points year over year and gross logo retention (GLR) to 98%, all without increasing CSM headcounts.
领先的医疗合规分析平台Protenus通过集中和优化客户成功运营，利用ChurnZero提升其客户体验。客户成功团队部署了ChurnZero仪表板、操作手册、健康评分、分层和模板化的参与工具，以及多个平台集成，以简化账户管理，监控客户健康，持续与客户互动，以及管理他们的培训和社区项目。这项举措使预计净营业收入留存率(NRR)同比提高10个百分点，毛标志留存率(GLR)达到98%，而不增加客户成功团队的人员数量。
Advocacy Hero: ClearGov
倡导英雄：ClearGov
The leading planning and budgeting solutions provider for local governments and schools, ClearGov used ChurnZero's survey tools to create a strategic initiative to identify and engage clients in product development discussions. The initiative, focused on established customers with positive sentiment, resulted in one-on-one CEO call connections and the creation of a ClearChampions customer group, which ClearGov leveraged in cross-departmental initiatives including a Season of Thanks marketing campaign.
作为地方政府和学校的领先规划和预算解决方案提供商，ClearGov利用ChurnZero的调查工具创建了一项战略举措，以识别并与客户进行产品开发讨论。该举措专注于对积极情感的现有客户，导致了一对一的CEO通话连接，并创建了ClearChampions客户组，ClearGov在跨部门的各种举措中利用了这个客户组，包括一项感谢季节营销活动。
Innovation Hero: HelpSeeker Technologies
创新英雄：HelpSeeker Technologies
HelpSeeker Technologies, a provider of data-driven digital solutions to drive positive social change, used ChurnZero to power an automated, self-service system for customer requests. By integrating ChurnZero with HubSpot and their Agile project management software, the CS team created a tracking system with automated reminders that boosted client engagement, expanded client utilization of services, and improved CSAT scores, which now consistently fall within the 80-100% range.
HelpSeeker Technologies是一家提供数据驱动的数字解决方案以推动积极社会变革的公司，使用ChurnZero为客户请求提供一个自动化的自助服务系统。通过将ChurnZero与HubSpot和他们的敏捷项目管理软件集成，客户成功团队创建了一个带有自动提醒的跟踪系统，提升了客户参与度，扩大了客户对服务的利用，并改善了客户满意度(CSAt)评分，现在稳定在80%-100%的区间内。
Highly commended entrants to 2024's ChurnHero Awards include IntelAgree, Smokeball, and Untappd, a Next Glass Company.
2024年ChurnHero奖高度赞扬的参赛者包括IntelAgree、Smokeball和Next Glass公司的Untappd。
To see the ChurnHero Awards winners of previous years, visit ChurnZero.
要查看往年ChurnHero奖的获奖者，请访问ChurnZero。
About ChurnZero
关于ChurnZero
ChurnZero is the platform and partner for customer success, dedicated to helping subscription businesses grow and succeed at scale.
ChurnZero是客户成功的平台和合作伙伴，致力于帮助订阅业务在规模上成长和成功。
ChurnZero's customer success software provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI to help customer success teams work efficiently, deliver greater customer value, and drive more revenue.
ChurnZero的客户成功软件提供自动化、应用内沟通、健康评分、可操作报告、营业收入预测和客户成功人工智能，以帮助客户成功团队高效工作，提供更大的客户价值，并推动更多的营业收入。
The ChurnZero team prides itself on being a top-rated partner, consultant, and coach to customer success teams worldwide who use ChurnZero to increase and scale their impact.
ChurnZero团队以成为全球客户成功团队的顶级合作伙伴、顾问和教练而自豪，他们使用ChurnZero来增加和扩大他们的影响力。
Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and an office in Amsterdam.
ChurnZero成立于2015年，是一家以远程为主的公司，总部位于华盛顿特区，并在阿姆斯特丹设有办公室。
Contact
联系
Chris Pilbeam
克里斯·皮尔比姆
[email protected]
[email protected]
SOURCE ChurnZero
来源 ChurnZero