Forbes Recognizes Kroger as a Leader in Workplace Culture and Pharmacy Customer Service
Forbes Recognizes Kroger as a Leader in Workplace Culture and Pharmacy Customer Service
The yearlong Forbes 2025 Best Customer Service survey is based on 414 million ratings provided by 181,000 people in the U.S. about the customer service they received from more than 3,500 brands. Companies were evaluated on four factors: personal interaction, speed, services and resolution. While The Kroger Company of Stores continues to excel in providing a positive associate experience, it also brings its customers an unmatched level of care and service, especially within its family of pharmacies.CINCINNATI, Dec. 17, 2024 /PRNewswire/ -- The Kroger Co. (NYSE:KR), America's Grocer, today announced its Forbes recognition as one of America's Best Employers for Tech Workers and for providing exceptional customer service through its Kroger Family of Pharmacies.
辛辛那提，2024年12月17日 /PRNewswire/ -- 克罗格公司（纽交所：KR），美国最大的超市，今天宣布其在《福布斯》上的认可以及作为科技工作者的最佳雇主之一，并因通过其克罗格家族药房提供卓越的客户服务而受到认可。
"We are honored to be recognized by Forbes as one of the Best Employers for Tech Workers and for our unparalleled customer service specifically in pharmacy. This recognition is a testament to our remarkable associates and their commitment to serving our customers and communities," said Tim Massa, senior vice president and chief people officer. "In today's digital age, our technology advancements play a crucial role in enhancing the customer experience, enabling associates to provide high-quality, customer-centered service. These accolades affirm that our associates always put customers first and highlight how our pharmacy team keeps our vision of helping people live healthier lives at the forefront."
“我们很荣幸被《福布斯》认定为科技工作者的最佳雇主之一，并因我们在药房提供的无与伦比的客户服务而受到认可。这一认可是对我们卓越员工及其服务客户和社区承诺的证明，”高级副总裁兼首席人事官TIM·马萨说道。“在数字时代，我们的科技进步在提升客户体验方面发挥了至关重要的作用，使员工能够提供高质量、以客户为中心的服务。这些荣誉证明了我们的员工始终将客户放在首位，并突显了我们的药房团队如何将帮助人们过上更健康生活的愿景置于首位。”
For its employer recognition, according to Forbes, companies were scored based on a survey of more than 25,000 tech workers in the United States employed at companies across all sectors with at least 1,000 people in the country.
根据《福布斯》的雇主认可，公司的评分基于对美国超过25,000名科技工作者的调查，这些工作者在全国范围内的公司工作，公司的员工至少为1,000人。
The yearlong Forbes 2025 Best Customer Service survey is based on 414 million ratings provided by 181,000 people in the U.S. about the customer service they received from more than 3,500 brands. Companies were evaluated on four factors: personal interaction, speed, services and resolution. While The Kroger Company of Stores continues to excel in providing a positive associate experience, it also brings its customers an unmatched level of care and service, especially within its family of pharmacies.
为期一年的《福布斯2025最佳客户服务》调查基于来自美国181,000人的41400万评分，评估他们从3500多个品牌收到的客户服务。公司在四个因素上进行了评估：个人互动、速度、服务和解决方案。尽管克罗格商店公司在提供积极的员工体验方面持续表现优异，但它在其药房家族中也为客户提供了无与伦比的关怀和服务。
For more information about Forbes Best Employers for Tech Workers, visit here. For more about Forbes Best Customer Service list, please visit here.
有关《福布斯》科技工作者最佳雇主的更多信息，请访问这里。有关《福布斯》最佳客户服务名单的更多信息，请访问这里。
About Kroger
At The Kroger Co. (NYSE: KR), we are dedicated to our Purpose: To Feed the Human Spirit. We are, across our family of companies, nearly 420,000 associates who serve over 11 million customers daily through a seamless digital shopping experience and retail food stores under a variety of banner names, serving America through food inspiration and uplift, and creating #ZeroHungerZeroWaste communities. To learn more about us, visit our newsroom and investor relations site.
关于克罗格
在克罗格公司（纽交所：KR），我们致力于我们的使命：滋养人类的烈酒。我们在整个公司家庭中，近420,000名员工每天为超过1100万客户提供无缝的数字购物体验和多种品牌的零售食品商店，通过食品灵感和提升服务美国，创造#零饥饿零浪费社区。想了解更多关于我们的信息，请访问我们的新闻中心和投资者关系网站。
SOURCE The Kroger Co.
消息来源：克罗格公司。