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IBase-t Appoints Aerospace & Defense Industry Veteran as Vice President of Professional Services

IBase-t Appoints Aerospace & Defense Industry Veteran as Vice President of Professional Services

IBase-t任命航空航天和国防行业资深人士为专业服务副总裁
PR Newswire ·  12/18 07:44

LAKE FOREST, Calif., Dec. 18, 2024 /PRNewswire/ -- iBase-t, the global leader in cloud software for Aerospace and Defense, is pleased to announce the appointment of Chris Morris as Vice President of Professional Services. In this role, Morris will lead a global team focused on delivering and supporting the unique demands of the Aerospace & Defense industry, ensuring customer satisfaction from implementation through ongoing support.

加利福尼亚州森林湖,2024年12月18日 /PRNewswire/ — 航空航天和国防云软件领域的全球领导者iBase-T高兴地宣布任命克里斯·莫里斯为专业服务副总裁。在这个职位上,莫里斯将领导一个全球团队,专注于提供和支持航空航天与国防行业的独特需求,通过持续的支持确保从实施到客户的满意度。

Chris Morris
克里斯·莫里斯

With over 30 years of experience in professional services, customer success, and enterprise software sales, Morris will develop strong relationships with customer stakeholders by ensuring 100% alignment of value drivers and business objectives. He will also collaborate closely with product management and sales teams to tailor solutions that meet customer needs and ensure long-term success and business continuity for iBase-t clients, including 90% of the leading Aerospace & Defense manufacturers.

凭借在专业服务、客户成功和企业软件销售方面超过30年的经验,Morris将通过确保价值驱动因素与业务目标100%保持一致,与客户利益相关者建立牢固的关系。他还将与产品管理和销售团队密切合作,量身定制满足客户需求的解决方案,并确保iBase-T客户(包括90%的领先航空航天和国防制造商)的长期成功和业务连续性。

"With such a strong focus on customer success and digital transformation, I look forward to collaborating with the talented team at iBase-t to deliver exceptional value and outcomes for our clients," said Chris Morris.

克里斯·莫里斯说:“我非常注重客户成功和数字化转型,我期待与iBase-T才华横溢的团队合作,为我们的客户提供卓越的价值和成果。”

"We are thrilled to welcome Chris to the leadership team at iBase-t," said Naveen Poonian, President and CEO of iBase-t. "Our clients expect the very best in customer experience, and we are fully invested in delivering on that promise. By adding such a wealth of knowledge and experience to iBase-t, Chris will be an outstanding addition to the company, helping to ensure customers' expectations are met throughout their digital transformation with Solumina."

iBase-T总裁兼首席执行官纳文·普尼安表示:“我们很高兴欢迎克里斯加入iBase-T的领导团队。”“我们的客户期望获得最佳的客户体验,我们全力以赴地兑现这一承诺。通过为iBase-T增加如此丰富的知识和经验,Chris将成为公司的杰出成员,帮助确保客户在使用Solumina进行数字化转型的过程中满足他们的期望。”

Morris brings a proven track record in strategic planning, process improvement, and retention strategies. Prior to joining iBase-t, he served as Chief Customer Officer and Vice President of Customer Success at aPriori Technologies, where he led a global SaaS post-sales organization. His initiatives resulted in significant increases in gross retention, net retention and customer value outcomes.

莫里斯在战略规划、流程改进和保留策略方面有着良好的记录。在加入iBASE-T之前,他曾在ApriOri Technologies担任首席客户官兼客户成功副总裁,领导一家全球SaaS售后组织。他的举措使总留存率、净留存率和客户价值结果显著增加。

Earlier, Morris held leadership roles at PTC, including Vice President of Professional Services and Customer Success Management. He managed America's SaaS service client management team responsible for $40 million in annual service bookings and developed the company's first global team of customer success managers. His efforts introduced customer experience programs that significantly improved annual recurring revenue (ARR) and reduced churn.

此前,Morris 曾在 PTC 担任领导职务,包括专业服务和客户成功管理副总裁。他管理着美国的SaaS服务客户管理团队,负责每年4000万美元的服务预订,并组建了该公司的第一个全球客户成功经理团队。他的努力引入了客户体验计划,显著提高了年度经常性收入 (ARR) 并减少了流失。

Before transitioning to enterprise software, Morris began his career as a design engineer and project engineer at iBase-t customer, Pratt & Whitney. There, he worked on the F119 and F100 engine programs, contributing to the development and enhancement of advanced jet engines.

在过渡到企业软件之前,莫里斯的职业生涯始于iBase-T客户普惠公司的设计工程师和项目工程师。在那里,他参与了F119和F100发动机项目,为先进喷气发动机的开发和增强做出了贡献。

Morris holds a Master of Engineering in Mechanical Engineering from the University of Florida and a Bachelor of Science in Mechanical Engineering from the University of Rhode Island.

Morris 拥有佛罗里达大学机械工程工程硕士学位和罗德岛大学机械工程理学学士学位。

About iBase-t

关于 iBASE-T

iBase-t is the global leader in cloud software for the aerospace and defense industry. Committed to innovation, customer success, and product excellence, iBase-t ensures digital continuity across manufacturing, quality, and maintenance, repair, and overhaul (MRO) operations on a global scale. iBase-t's Solumina Manufacturing Operations Platform is a cloud-native solution that establishes a digital ecosystem to drive innovation and improve operational performance for the most critically complex manufacturers. iBase-t customers include Lockheed Martin, Northrop Grumman, Rolls Royce, Pratt & Whitney, and Textron. Learn more at ibaset.com.

iBase-T 是航空航天和国防行业云软件领域的全球领导者。iBASE-T 致力于创新、客户成功和卓越产品,确保全球范围内制造、质量、维护、维修和大修 (MRO) 运营的数字连续性。iBase-T 的 Solumina 制造运营平台是一种云原生解决方案,可建立数字生态系统,以推动最为复杂的制造商的创新和提高运营绩效。iBASE-T 客户包括洛克希德·马丁公司、诺斯罗普·格鲁曼、劳斯莱斯,普惠公司和德事隆。在 ibaset.com 上了解更多信息。

Media Contact
Tom Hennessey
(949) 958-5200
[email protected]

媒体联系人
汤姆·轩尼西
(949) 958-5200
[电子邮件保护]

SOURCE iBase-t

来源 iBASE-T

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