Tesla Exec Bemoans Cost Of Sending Letter To Owners Affected By EV Giant's Recent Recall Of Nearly 700,000 Vehicles
Tesla Exec Bemoans Cost Of Sending Letter To Owners Affected By EV Giant's Recent Recall Of Nearly 700,000 Vehicles
U.S. auto safety regulator Tesla Inc. (NASDAQ:TSLA) executive Sendil Palani on Sunday bemoaned the cost of sending letters to customers whose vehicles were affected by the recent recall issued by the company.
特斯拉公司（纳斯达克：TSLA）高管Sendil Palani在周日抱怨向受到最近公司召回影响的客户发送信件的成本。
What Happened: Palani termed the mandate of sending letters to affected owners as a waste of time and money.
发生了什么事：Palani将向受影响车主发送信件的要求称为浪费时间和金钱。
"The OEM has to pay for printing, postage (now up to $0.73 per letter), and administration," Palani, Vice President of Finance at Tesla, said.
"该制造商必须支付印刷、邮资（现在每封信高达0.73美元）和管理费用，"特斯拉财务副总裁Palani说。
U.S. auto safety regulator National Highway Traffic Safety Administration (NHTSA) said on Friday that Tesla is recalling 694,304 Cybertruck, Model 3, and Model Y vehicles citing concerns about the tire pressure monitoring system warning lights. Tesla released an over-the-air software update aimed at fixing the issue.
美国汽车安全监管机构国家公路交通安全管理局（NHTSA）在周五表示，特斯拉正在召回694,304辆Cybertruck、Model 3和Model Y车辆，原因是担心胎压监测系统警告灯的问题。特斯拉发布了一次空中软件更新，旨在修复该问题。
As per Palani's estimate, posting the letters notifying customers of the recent recall alone could cost Tesla up to $506,000.
根据Palani的估计，仅发送通知客户最近召回的信件就可能使特斯拉花费高达506,000美元。
Palani also said on Sunday that in the case of Tesla's recalls, "very often" the issue has been resolved before vehicle owners receive the mail as many of the issues are fixed via over-the-air software updates.
Palani还表示，在特斯拉的召回案件中，"很多时候"在车辆所有者收到邮件之前问题已经得到解决，因为许多问题都是通过一次空中软件更新来修复的。
In July, Tesla recalled over 1.8 million vehicles over concerns that an unlatched hood can fully open when driving, obstructing the driver's view and increasing the risks of a crash. The company, then too, fixed the issue via an over-the-air update.
在七月，特斯拉因担心未锁住的引擎盖在行驶时可能完全打开，阻碍驾驶员视线并增加事故风险，而召回了超过180万辆车辆。那时，该公司也通过一次空中更新解决了该问题。
Wastes time and money too.
— Sendil Palani (@sendilpalani) December 22, 2024
The OEM has to pay for printing, postage (now up to $0.73 per letter), and administration.
In Tesla's case, the issue has very often been resolved prior to mail delivery.
浪费时间和金钱。
— Sendil Palani (@sendilpalani) 2024年12月22日
OEM必须支付打印、邮寄（目前每封信高达$0.73）和管理费用。
在特斯拉的案例中，问题通常在邮件交付之前就已解决。
Why It Matters: Earlier this year, Tesla CEO Elon Musk himself called upon the NHTSA to stop the requirement of mailing physical letters to vehicle owners for recalls fixed via an over-the-air (OTA) update.
为什么这很重要：今年早些时候，特斯拉CEO埃隆·马斯克亲自呼吁NHTSA停止要求向车辆所有者邮寄实体信件，以便对通过空中（OTA）更新修复的召回进行通知。
"This needs to stop," Musk wrote on X.
马斯克在X上写道："这必须停止。"
Musk and several other Tesla executives have previously even condemned the use of the word "recall" for vehicle issues that are fixed via an over-the-air (OTA) software update.
马斯克和其他几位特斯拉高管此前甚至谴责将"召回"一词用于通过空中（OTA）软件更新解决的车辆问题。
"This 'recall' literally just changes a few pixels on the screen with an over-the-air update. By that anachronistic standard, phones are being "recalled" every few weeks," Musk said in February after the company issued a "recall" for about 2.2 million vehicles due to concerns about a smaller font size for warning lights compromising the visibility of crucial safety information.
"这个'召回'实际上只是通过空中更新改变屏幕上的几个像素。根据这样的过时标准，手机每几周就会被'召回'一次，"马斯克在公司因担忧警告灯的字体大小影响重要安全信息的可见性而对大约220万辆车辆发出'召回'后说。
Check out more of Benzinga's Future Of Mobility coverage by following this link.
通过以下链接查看更多Benzinga的未来出行报道。
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照片提供：shutterstock
